Case studies

Swiss Customs Administration

Developing a sustainable IT transformation roadmap

The Swiss Customs Administration, with the help of Deloitte, developed a sustainable IT transformation roadmap that evolves its business model towards the digital age of cross-border trade and national security.

The Swiss Customs Administration’s responsibility is mainly to facilitate the smooth cross-border trade and to verify compliance to assure the security of all Swiss citizens as well as represent the interest of Switzerland as an attractive business location. As of today, Swiss Customs is largely dependent on paper-based client interaction and is unable to optimally process the large amount of data it gathers and stores. To improve its IT landscape and align it with its business strategy and targets, the Swiss Customs Administration commissioned an assessment to evaluate the current state of the enterprise-wide IT application landscape and infrastructure and to develop a sustainable target architecture and strategy that would fully support the business strategy and provide the required solutions.

Deloitte was chosen to bring in best practice know-how and facilitate this project. The project team achieved its bold targets in time and delivered an extensive transformation roadmap including more than 100 individual IT projects and a sound target architecture, enabling the Swiss Customs Administration and its stakeholders to evolve the Swiss cross-border trade, tax levy processes and border security towards a digitalised business model. The project approach and methodology will serve as a benchmark for similar projects in the public sector.

Deloitte has been a trusted advisor and shown that the extremely challenging timeframe and goals can be achieved by employing good practices, an agile approach and a great team spirit. The team, comprising of the Federal Office of Information Technology, Systems and Telecommunications, Federal Customs Administration, and Deloitte staff, went the extra mile and developed an outstanding result which is considered a benchmark and best practice in the public sector today.

— Eveline Gugger Bruckdorfer, VP – Head of Resources, Swiss Customs Administration

This client story is from the Deloitte Switzerland Annual Review 2016

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