Embracing a new world of work

The world of work is undergoing massive change. And everything connected to it is changing too. Technology is transforming the way work gets done, new delivery models are changing the make-up of the workforce, but demographics are having an impact too. Millennials want very different relationships with their employers than the generation before them. These changes are disruptive, but they are part of a long term trend. Successful businesses will be those that turn this disruption into opportunity, harnessing the very best of technology to improve the way they work and deliver a workplace experience that meets the needs of their millennial workforce.

We have been working with a leading Swiss business that is an excellent example of an organisation doing just that. Committed to ensuring that its IT systems keep pace with advancing digitisation, our client also knew it was important to develop a supporting talent agenda – enabling its leaders to provide successful leadership in a digital environment. And with a number of their premises around the globe undergoing or due major refurbishment, the organisation wanted to use this as an opportunity to create an overarching vision that would shape a work environment fit for the future. Our role was to help them make this vision a reality, bringing to bear the breadth of our human capital, digital technology and real estate advisory expertise.

We began by taking time to understand the client’s business and talent strategies, and defined agile working principles to guide how work should get done in the future. In parallel, we analysed current and expected workforce demographics across business divisions, functions and locations around the world. We worked with employees to understand their current workstyles, the ‘pain points’ that kept them from working productively, and what would be required to resolve them. This process allowed us to define an agile working philosophy focusing on business output while enabling employees to perform at their best. In defining this philosophy, we brought together a number of different enablers – including real estate, digital technology and talent, areas that had only been loosely connected in the past.

It was imperative for us that our work should provide a lasting impact for the business, so we kept change management at the heart of our thinking, involving leaders and a global cross-section of employees in developing this philosophy.

This philosophy of agile working will enable our client to be at the forefront of a new era in the world of work, providing an environment that will vastly improve collaboration and productivity, and also transform the overall talent experience.

The challenge

New digital trends are redefining the relationship between the individual and the organisation. Deloitte has been at the forefront of chronicling this trend and working with employers to navigate the future of work offering advisory and implementation support for workforce transformation programs.

The change from an employer to an applicant market, new platforms, alternative approaches to attracting and retaining employees, and the prevailing shortage of skilled workers are all increasing the demands placed on companies and their HR departments. This includes the need to adopt new technologies such as artificial intelligence (AI), chatbots and augmented reality.

Trends such as robots, AI in the workplace, dispersed workforces, with people working from anywhere, anytime, and the constant need of employees to learn new skills are just part of what the future of work could entail. Companies must adapt, regardless of functional, geographic or business boundaries.

To operate in this fast-moving environment, organisations must realign themselves constantly, implement innovative and creative solutions into everyday HR tasks and have the courage to take unusual, pioneering steps. Deloitte’s Human Capital teams can guide you through this ongoing work transformation by delivering a tailor-made solution that exactly answers the needs of your organisation.

Our approach


We focus on 'what' and 'how' business is conducted, looking at jobs and tasks that are being augmented by technology but still require essential human skills.


We are interested in 'who' does the work, involving capabilities, capacity, culture, leadership, alignment and agility. We design an environment as connected as our employees, using IOT and bots to better understand employees and enable seamless integration of technology.


We ask 'where' the work is performed in terms of facilities, infrastructure and technology, enhancing the workplace experience by providing optionality, convenience and purpose through data led design.


Immersive experiences designed to get your leaders thinking differently

Expert analysis of disruptive workforce and technology trends

Time to explore workforce data relevant to client industry or function

Introduction to Deloitte’s proprietary Workforce Planning Solution

An actionable planning process to establish a game plan for further progress

The new realities of work

Why Deloitte?

  • Holistic approach

    Our solution is based on both research and experience. This ensures that your questions will be always addressed from all possible angles.

  • Outstanding experts

    As pioneers in the field of Future of Work, our local and global practitioners offer you their extensive hands-on experience gained across industries and geographies.

  • Tailor-made solutions

    We bring together the best practices from our global member firm network with the specialized knowledge of the local market in Switzerland. This enables us to leverage our expertise to create tailor-made solutions addressing exactly the needs of your organisation.

Case studies

Embracing a new world of work

We're enabling our clients to prepare for a very different world of work

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The team

Myriam Denk

Myriam Denk

Partner, Future of Work Leader

Email Myriam icon-chevron-arrow

+41 58 279 6792

Matthias Thalmann

Matthias Thalmann

Partner, Human Capital

Email Matthias icon-chevron-arrow

+41 58 279 7076