Customer & Marketing


Brands that grow know that each customer interaction is an opportunity to connect. We call this elevating the human experience. It’s where best for brand meets best for customer.

This is a part of Deloitte that uses technology and creativity to better connect the customer with the business.

Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences.

Every part of our business is focused on the future of your business. With accuracy we meet you where you are today, with confidence we anticipate where you should be tomorrow, and with partnership we plot and travel the journey in between.

This transformation journey starts and ends with the customer, first understanding people’s real lives and then shaping your business future to deliver around them.

We call this Elevating the Human Experience.

Experiences are made by focusing on the moments that matter within them: The rational and emotional points of connection where your brand and business can offer more to your customer. These unmet customer needs, these future business opportunities, can be discovered and understood by design, connected continuously by technology, and elevated to be human by creativity.

Our team connects our talents in strategy, design, innovation, and brand (Imagine) with data, insight, e-commerce, automation, and platform integration (Deliver) with marketing, advertising, content, and optimization (Run) to connect your business with its future in a way no traditional consultancy or agency can.

We do this in partnership, faster, and at scale with the full power of Deloitte, with our friends in the world’s leading innovative tech companies and with ready-made digital technology assets.

Creating beautiful crafted human experiences, focused on meeting the moments that matter in your customers’ lives, and giving your business the competitive advantage and growth that digital transformation makes possible.

Now leaders in organisations everywhere can come to one place and have their business futures brought to life.

Explore additional resources

2022 Global Marketing Trends

Thriving through customer centricity

Marketers are constantly evolving with the world around them. As the past year was about recovering from an unprecedented shock, this year is about responding, and for those best positioned, thriving in a post-pandemic world. Our latest research explores seven trends to help marketers and those in charge of building dynamic customer solutions rethink their people, data, and experience strategies.

Client Success Story: The World Economic Forum

Deloitte & Salesforce have partnered with the World Economic Forum to create UpLink, the digital crowd-engagement platform for impact entrepreneurs developed with Salesforce Experience Cloud.

Key contact

Gabriele Vanoli

Gabriele Vanoli


Gabriele is a Partner in Monitor Deloitte’s Life Sciences Strategy practice with focus on Commercial Transformation. Gabriele brings 20 years of management consulting experience in Life Sciences acros... More