Global Business Services

Unlocking the next frontier of growth with Global Business Services

Leading businesses are using global business services (GBS), which often encompasses both shared services and outsourcing, to create alignment among their business units, serving as a single enterprise organisation or network that can drive collaboration and efficiency to improve service delivery as well as create value for the whole organisation.

From cost center to competitive advantage

Swiss companies are unlocking the benefits by investing in GBS capabilities:

How Deloitte can help

Deloitte’s Global Business Services practice works closely with clients and senior executives to understand their strategic vision and assess how GBS might align with their business strategy to drive results. We advise our clients from initial strategy development, through the implementation and launch of Global Business Services, to refinements of the GBS model over time to help unlock the next frontier of growth.

  • For mature companies with shared services and outsourcing, we work to bring order to existing contracts, practices, and processes. We help find the next opportunity for incremental value, managing exposure to global locations and service providers, and improving internal and external controls.
  • For businesses with limited experience, who may have a single function utilising shared services or outsourcing, we help capitalise on progress made and leverage lessons learned to drive value across other areas of their global enterprise.

While the specific path and the number of steps to unlock the next frontier of growth differ for every organisation, the overarching questions companies should start with are the same: where are we today, how do we compare to leading practices and market direction, and what should we look like one year from now? Five years from now?

Related publications

Global Capability Centres value proposition

While India has provided a perfect and sustainable launchpad for the Global Capability Centres (GCCs) that leverage quality talent and capabilities in the country, GCCs have also contributed significantly in return. This report adopts a comprehensive approach to gauge the value delivered by GCCs to India’s growth story and also provides a view of what’s in store from this sector in the future.

Global Business Services in the age of COVID-19 and beyond

Insights how organisations can recover stronger by revamping business continuity, their workforce and workplace, and technology stack. Guest contribution by PMI.

Read the full report to explore how, in order to thrive, Global Business Services Leaders need to make a step change in their organisations to build resilience and set up for the new normal.

Perspectives on global business services

Implementing global business services (GBS) is challenging, but the potential benefits are significant: service quality improvements and cost savings far above what shared services and services outsourcing can deliver.

Future of global business services

What trends and best practices should shared services and functional leaders be considering as they think about the evolution of their operating model? What role might global business services constructs play in enabling digital transformation across the enterprise? Explore perspectives on these questions and other hot topics via our report and a series of videos featuring leaders who are working with some of the world’s largest companies to help anticipate and bring about the future of shared services models.


Chinmay Nair

Chinmay Nair

Partner & Head of Global Business Services Advisory

Chinmay heads Deloitte’s Global Business Services Advisory. With 19 years of consulting experience, he specialises in transforming organisations through the deployment of shared services, outsourcing,... More