A new language for digital transformation

Organizations still struggle to advance digital transformation. A common language that transcends technology could be the key to strategic transformation.


The ability to adapt is critical to future success. To survive—and thrive—leaders must focus their strategies on two overarching goals: maintaining a competitive advantage and enabling the ability to win in a way that embraces rather than resists change. In the twenty-first century, an adaptive business is typically powered by digital technology, prompting many organizations to pursue digital transformation. However, many transformations fail because it is challenging to drive cross-functional change, plan beyond one technology at a time, and develop a strategy that can withstand as technology evolves and organizations' core assumptions shift.

Organizations require a common language for digital transformation as part of their business strategy to drive their capacity for change and ability to win. This can help them avoid the trap of pursuing a technology-first approach instead of starting with strategy in a way that ultimately leads to greater value.

Experiences
Focuses on creating interactions that are seamless, efficient, productive, secure, differentiated, and joyous for users, whether a customer, part of the workforce or another stakeholder within the ecosystem.

Experiences

Insights
Assesses what data, analysis, operating model, and workforce are required to enable business, product, customer, or workforce strategies.

Insights

Platforms
Focuses on how information needs to be stored, processed, networked, and secured across an organization with a range of potential technologies available.

Platforms

Connectivity
Involves information flow considerations in terms of how platforms, experiences, and insights are powered, touching on the future of the internet and networking with other organizations/ecosystems

Connectivity

Integrity
Focuses on driving purpose and improving resilience, security, and trust across all internal and external facing business systems and processes and involves creating a cyber-minded culture enterprise-wide to address continuously evolving threats.

Integrity

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