Customer Experience, Trust & Loyalty

Why Digital Identity is the Strategic Business Opportunity

Mobile, social, offline, online, in store, in app – there are more ways for your customers to interact with your products and services than ever before. Building lifelong relationships with your customers has never been more challenging and is only possible when you know who they are.

In addition, as technology investments increasingly becomes more business-centric, the success of the CIO and CMO become more intertwined. How can digital identity help you enhance customer engagement?

We invite you to join us for an interactive briefing with your industry peers, co-hosted by Deloitte Hong Kong and ForgeRock. This event will examine how digital identity can become your strategic advantage, increasing brand equity, unlocking revenue and deepening customer loyalty.

This event will discuss:

  • Creating a seamless digital experience anytime, anywhere on any device
  • Getting to know your customers better - how, what and where they consume content
  • Why Customer Identity and Access Management (CIAM) is a strategic business opportunity


Event details

Date: 10 May 2018 (Thursday)


5:30 PM


6:00 PM

Opening remarks by Deloitte

6:10 PM

Turning CIAM from a Headache into a Strategic Advantage by ForgeRock

6:40 PM

Putting Customer Trust and User Experience at the Centre of your Digital Strategy by Deloitte

7:10 PM

Closing remarks and networking drinks

8:00 PM

Event closure



Deloitte China
35/F One Pacific Place
88 Queensway
Hong Kong

Language: English

Fee: Free of charge



Miro Pihkanen
Partner, Risk Advisory
Deloitte China

Allan Foster



Registration is on a "first-come first-served" basis. You will receive confirmation as to whether your registration has been successful.

Please click here to register the event or scan the QR code below to RSVP and for more information:


Event and registration details:

Sheryl Lam
Deloitte China Risk Advisory
Tel: +852 2238 7043