the COVID-19 crisis

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Deloitte develops ConvergeHEALTH Connect for Crisis Response, a digital accelerator to help health care systems and communities address the COVID-19 crisis

  • Powered by Salesforce Health Cloud and created in collaboration with Diagnostic Robotics hosted on Google Cloud
  • Central platform to assist with remote administration, containment, and patient management
  • The Indian state of Odisha first to deploy the accelerator

New York City, New York – 22 April 2020—In response to the global spread of the novel coronavirus, Deloitte has developed an accelerator that is part of its ConvergeHEALTH Connect suite, designed to enable national health authorities, health systems, and other organizations to digitally triage and manage the treatment of COVID-19 patients, as well as support the care and remote monitoring of quarantined or convalescing patients to further contain the spread.

The ConvergeHEALTH Connect for Crisis Response accelerator is a new pandemic response offering built on Salesforce Health Cloud. It includes an innovative AI-based triage tool and clinical prediction technology by Diagnostics Robotics, hosted on Google Cloud.

“Deloitte is committed to doing all we can to help flatten the curve, which is why we’ve joined forces with Diagnostic Robotics to build a solution on Salesforce Health Cloud and with Google to enable health care systems to more effectively triage decisions about treating and managing the spread of the coronavirus,” said Punit Renjen, Deloitte Global CEO. “Building on the ConvergeHEALTH Connect platform, which supports patients around the globe, Deloitte has moved quickly to develop this new digital accelerator specifically tailored to COVID-19.”

ConvergeHEALTH Connect™ for Crisis Response supports health care systems and organizations as they activate their local systems’ medical care treatment plans. The offering provides dashboards and also allows health care systems and organizations to provide patients with real-time updates during the treatment process. This accelerator is designed to support the remote patient intake process, including the ability to guide locations of care (e.g., at a facility versus at home). The accelerator also helps identify individuals from whom and locations where a patient could have been exposed to the virus.

The accelerator has been deployed first in the Indian state of Odisha to help protect the people in the state, and the data will be used by their command center. Customized to the specific needs in India, the solution includes:

  • A self-assessment questionnaire that can be accessed through the state government portal. Upon completion of the questionnaire, a risk rating and guidance will be produced for each participant; and
  • WhatsApp accessibility, which will be rolled out in the coming days, to facilitate increased use, including by migrant workers, which is crucial as the economy begins to open back up in the weeks ahead.

In the coming weeks the accelerator will be made available in several other geographies.

The accelerator is supported by a unified, reliable, and secure infrastructure for real-time data analysis and insights. Its main capabilities include:

  • For health care systems: Provides AI-based smart digital triage; central national/regional infrastructure for treatment of mildly ill patients and those under quarantine; supports incorporation and management of treatment plans and distribution based on a unified protocol; and real-time national documentation, monitoring and identification of patients, people under quarantine, and possible exposures.
  • For medical teams: Provides management support of client-provided medical care plans based on a unified protocol; support of remote treatment using digital medical tools and the ability to manage quarantined medical teams remotely; synchronization and transparency of data between patients and their medical professionals; and updates regarding, for example, lab results or change in health status.
  • For patients: Empowers patients during treatment through the use of digital tools; provides remote knowledge sharing, communication, and support for the patient and patient’s family with the distribution of relevant content and guidelines.

Said Renjen, “The COVID-19 pandemic is an unprecedented global public health crisis requiring everyone to step in and help. Deloitte is bringing full power and expertise to help accelerate effective solutions and tools that can be used to combat COVID-19.”

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Steve Dutton
Global Communications
Deloitte Global
Tel: +1-202-734-3207
Mobile: +1-202-738-7586


The ConvergeHEALTH Connect™ for Crisis Response accelerator, developed by Deloitte in Israel, is the latest module in the ConvergeHEALTH Connect suite and harnesses Deloitte’s vast experience in the health care industry. ConvergeHEALTH creates new health ecosystems to enable the future of health by combining next generation platforms, deep industry experience, and novel collaboration models.

Moving with the agility of a health startup and backed by the global reach of Deloitte, ConvergeHEALTH designs and offers platforms and services that empower the shift to value-based personalized health care. This is done by connecting an ecosystem of digital health and analytics platforms and industry partnerships, and leading advisory and technology services at a global scale, all to put patients at the center of health care.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities (collectively, the “Deloitte organization”). DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of each other. DTTL does not provide services to clients. Please see to learn more.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at

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