Threats come in many sizes and forms, including geopolitical instability, crime, natural disasters, and most recently, global pandemics. The Deloitte Global Security Office (GSO) works with Deloitte firms worldwide to help keep Deloitte professionals safe, particularly during times of emergency or when Deloitte firms are called upon by clients to work in higher-risk areas.
An ongoing GSO focus is increasing Deloitte’s resiliency by working with Deloitte firms to formulate and implement effective business-continuity programs. The GSO’s regional managers help enhance Deloitte’s security and crisis response capabilities through on-site visits, meetings with Deloitte firm managing partners and working with the Global Security Council made up of security officers from each Deloitte firm.
Keeping Deloitte safe
The GSO team tracks world events on a daily basis for potential impacts on Deloitte people and offices. Whenever a crisis occurs, the GSO responds swiftly to help Deloitte firms account for the safety of their people, provide necessary relief and resume normal business operations as soon as possible.
Health emergencies also can affect Deloitte professionals while traveling or assigned overseas, so Deloitte maintains 24-hour resources, delivered by a leading emergency medical and security provider, to respond in such situations.
Risk awareness for travelers
Response to the COVID-19 pandemic was a primary focus area during the latter half of FY2020. The GSO team directly supported Deloitte firms and all Deloitte travelers during the initial virus outbreak and subsequent declaration of a global pandemic. Efforts included issuing travel restrictions for areas hardest hit by the virus, apprising Deloitte firms of the latest developments, monitoring potential impacts to Deloitte people, working with Deloitte firms on return to physical premises strategies, and assisting lead client service partners globally in reviewing Deloitte’s business continuity and response plans with clients. Regular calls were held with Global Security Council members to provide updated medical and public health recommendations, as well as to share best practices across the Deloitte organization.
Prior to the COVID-19 pandemic impact on international travel, the GSO team assisted more than 960 engagement teams around the world. Such support can range from designing comprehensive security plans that include location-specific security briefings to hotel and transportation recommendations, on-the-ground project logistics, and direct security support, as needed. In doing so, an external network of specialized security providers based in high-risk locations is available to assist.
The GSO tries to make sure all Deloitte people are aware of particular risks before they travel. Deloitte professionals have access to a comprehensive travel security website containing the latest security bulletins, assessments, country risk ratings and other resources.
In FY2020, the GSO team responded to multiple natural disasters, geopolitical threats and more than 405 medical cases involving traveling Deloitte professionals. The team also:
- Implemented new global security standards and policies with all Deloitte firms completing an initial self-assessment process and developing specific mitigation plans to increase consistency the globe.
- Operationalized the Deloitte Global Emergency Communications system to provide enhanced capabilities to quickly locate and account for the safety of Deloitte people during times of emergency. During FY2020, the system was used in response to multiple world events.
- Developed a Global Security mobile app to put the latest security alerts, country risk ratings, security advice and other resources in the hands of Deloitte people. This new app complements Deloitte’s existing emergency medical and travel security mobile app.