Reporting process and materiality
Annual reporting is an opportunity to provide stakeholders with a big-picture view of the Deloitte organization, Deloitte client service work, and Deloitte’s ongoing commitments to our people and society. As a professional services organization, understanding and engaging the interests and concerns of stakeholders is embedded in Deloitte’s drive for excellence. Deloitte identifies key stakeholders as those who, among other things:
- Are highly affected by what Deloitte does;
- Help influence Deloitte’s success;
- Affect the markets, regulations and industries in which Deloitte operates; or
- Affect the supply of resources that Deloitte firms need to serve clients, talent and society.
Continual engagement with key stakeholders by Deloitte people is supported by a periodic, in-depth materiality assessment. Please see the “Basis of reporting” section for additional details on the materiality assessment process.
In the context of this report, material topics are those that reflect Deloitte’s significant economic, environmental, social and governance-related impacts, or substantively influence the assessments and decisions of stakeholders. Topics were classified into three categories according to their relative rankings on a materiality matrix.
Topics can be material either within Deloitte, outside of Deloitte or both. They also can be geographically bound. Except as noted below, all topics shown in the matrix are material to Deloitte Global, Deloitte firms or both. Client satisfaction is clearly a topic of importance to Deloitte clients. Other topics material to regulators, suppliers and Deloitte clients include privacy and data security, ethics and integrity, supply chain management, and labor conditions. Several issues are also material to society at large, such as diversity, equity and inclusion; community engagement; public policy engagement; and climate change. Water is predominantly material outside of Deloitte (e.g., water used by suppliers in producing products or services Deloitte consumes) and is primarily material to society in geographic locations with water scarcity issues. In light of the COVID-19 pandemic, health and safety have become elevated concerns both internally and externally.