Reporting process and materiality

2020 Global Impact Report

Repair and reshape: Creating a better normal

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Annual reporting is an opportunity to provide stakeholders with a big-picture view of the Deloitte organization, Deloitte client service work, and Deloitte’s ongoing commitments to our people and society. As a professional services network, understanding and engaging the interests and concerns of stakeholders is embedded in Deloitte’s drive for excellence. Deloitte identifies key stakeholders as those who:

  • Help influence Deloitte’s success;
  • Are highly affected by what Deloitte does;
  • Affect the markets, regulations and industries in which Deloitte operates; or
  • Affect the supply of resources that Deloitte firms need to serve clients, talent and society.

Continual engagement with key stakeholders by Deloitte people is supported by a periodic, in-depth materiality assessment. Please see the “Basis of reporting” section for additional details on the materiality assessment process.

In the context of this report, material topics are those that reflect Deloitte’s significant economic, environmental and social impacts, or substantively influence the assessments and decisions of stakeholders. Topics were classified into three categories according to their relative rankings on a materiality matrix.

Topics can be material either within Deloitte, outside of Deloitte, or both. They also can be geographically bound. Except as noted below, all topics shown in the matrix are material to Deloitte Global, Deloitte firms, or both. Client satisfaction is clearly a topic of importance to Deloitte clients. Other topics material to regulators, suppliers and Deloitte clients include privacy and data security, ethics and integrity, supply chain management, and labor conditions. Several issues are also material to society at large, such as community engagement, public policy engagement and climate change. Water is predominantly material outside of Deloitte(e.g., water used by suppliers in producing
products or services Deloitte consumes) and is primarily material to society in geographic locations with water scarcity issues. In light of the global pandemic, health and safety have become elevated concerns both internally and externally.

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