Press releases

Deloitte recognized for digital work services in the IDC MarketScape

News Release

NEW YORK, NY, USA, 7 April 2020 — Deloitte has been named a worldwide leader in the, IDC MarketScape: Worldwide Digital Workspace Services 2020 Vendor Assessment (doc #US45407619, March 2020). The IDC MarketScape recognition, based on Deloitte’s capabilities and strategies, comes as demand for digital workplaces and agile working as part of pandemic response strategies are spiking.


[Source: IDC MarketScape: Worldwide Digital Workspace Services 2020 Vendor Assessment, March 2020]

“Now more than ever, building strong cultures that prioritize a superior customer and employee experience is vital—as digital workspaces continue to evolve, we remain focused on helping clients navigate an unprecedented wave of change,” says Dejan Slokar, Deloitte Global ServiceNow Alliance Leader. “At Deloitte, we work diligently with ecosystem of our Alliances to drive end-to-end workforce and automation transformation to meet the needs of a reimagined workplace.”

Organizations are exploring new ways of working to sustain and thrive in uncertain times, causing them to focus on their digital workspace journey and employee experience. Deloitte helps clients focus on outcomes and situations, by bringing an eco-system of services and focusing on a data-driven, human-centered, and flexible approach to create pathways and journeys – meeting clients where they are in their journey today.

“Deloitte's client references praised the company highly for its innovation/R&D, specifically for its ability to deliver innovation and showcase its thought leadership,” says Chad Huston, Research Manager, Worldwide Services Program, at IDC and the lead author of the report.

“As we look at the future, driven by technology and most recently, an increase in remote work, Deloitte will continue to support clients in their digital journeys to build cognitive-enabled workforces,” adds Steve Hatfield, Deloitte Global Future of Work Leader. “A human-centric approach will remain critical, however, working with business to create and enable highly productive teams operating in digital and physical workplaces that deliver business value.”

About IDC MarketScape: IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities (collectively, the “Deloitte organization”). DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of each other. DTTL does not provide services to clients. Please see to learn more.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s more than 312,000 people make an impact that matters at



Vicktery Zimmerman
Global Communications
Deloitte Global
Tel: +1 312 486 1569

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