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Deloitte ranked highest in market once again in global Gartner Customer Strategy Consulting and Complex Customer Experience Implementations use cases

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NEW YORK, NY, USA, 6 November 2019—Gartner, the world’s leading information technology and advisory company, scored Deloitte in several critical capabilities use cases in its July 2019 report titled, Gartner Critical Capabilities: CRM and Customer Experience Implementation Services, Worldwide. Of note, Deloitte received the highest scores for two use cases: Complex Customer Experience Implementation as well as Customer Strategy Consulting.

According to the report, “The CRM technology implementation use case can be sourced from many providers, with requirements centered on domain (sales and service), software platform, geography and culture. Clients of CRM and customer experience (CX) implementation services identify executive commitment and business change consulting as critical in achieving desired outcomes.”

The report adds, “Executives in enterprises must identify the appropriate service providers that are best positioned to support CRM and CX projects, programs and initiatives. The breadth of CRM and CX services spans simple core CRM software deployments, to complex transformational projects requiring business strategy, business model transformation, analytics and digital design.”

"Successful digital transformations create your business future – a future that will turn out well if you emphasize the human experience. By meeting people’s unmet needs, you can truly innovate and introduce new offerings to the market. It’s a path that circles around the customer, by first connecting to key moments in people’s lives, and then shaping experiences and the business around them,” says Andy Main, principal, Deloitte Consulting LLP and global head of Deloitte Digital. “In doing so, Deloitte is pleased to be recognized by Gartner in the customer experience and strategy-focused use cases. We have our clients, teams and alliance partners around the world to thank as well for their innovative work in making this happen.”

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our network of member firms in more than 150 countries and territories serves four out of five Fortune Global 500® companies. Learn how Deloitte’s more than 286,000 people make an impact that matters at www.deloitte.com.

Contact

Vicktery Zimmerman
Global Communications
Deloitte Global
Tel: +1 312 486 1569
vzimmerman@deloitte.com

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