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Deloitte named a leader in Enterprise Insights Services by independent research firm

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NEW YORK, NY, USA, 03 January 2019 — Forrester has named Deloitte a leader in Enterprise Insights Services in its recent report entitled The Forrester Wave: Enterprise Insights Service Providers, Q3 2018. Deloitte is the leader based on its current offerings.

“Customers are extremely satisfied with their analytics engagements, the outcomes they achieved, and Deloitte’s receptiveness to project-level feedback,” highlights Jennifer Belissent, PH.D., Forrester principal analyst serving customer insights professionals, and one of the authors of the report. “They are confident that Deloitte will remain on the cutting edge of data and analytics.”

Forrester’s 20-criteria evaluation of the enterprise insights service providers “identified the 11 most significant ones…and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer insights (CI) professionals make the right choice.”

The report also notes, “executives across industries recognize their organizations’ need for digital transformation — and the accompanying priority to become insights driven. They must understand customers to better serve them and decipher operations to improve them — and that requires insights.”

Additional Findings in the Forrester report about Deloitte
  • “Deloitte’s strategy shifts toward ongoing, strategic insights engagements.”
  • “Deloitte describes a wholesale change in its operating model with the build out of assets: from a library of algorithms to a platform that accelerates engagements, plus an expanded focus on managed services. Previously, engagements often consisted of strategy, implementation, and the transfer of platforms to the client. Now two-thirds of its strategy engagements translate into longer-term projects.”
  • “Notably, Deloitte has invested heavily in its Cognitive Advantage practice, with 80 [percent] of new assets including AI components.”
  • “Deloitte also continues to invest in DecisionPrint, its tool to deliver industry-specific insights, performance management, and decision support. The asset allows users to explore industry-specific decisions across various business scenarios, facilitating visioning labs, prioritization, maturity assessments, and strategy development. A wealth of proprietary and curated data sets, including some unique data partners, fuels Deloitte’s analytic models.”

As used in this press release, “Deloitte” refers only to the Deloitte Touche Tohmatsu Limited member firms and their affiliates.

Vicktery Zimmerman
Global Communications
Deloitte Global
Tel: +1 312 486 1569

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see to learn more.

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