The click and collect consumer
Convenience is likely to drive global retail’s digitization
In the world of retail, consumers’ personal health concerns accelerated the digitization of the consumer journey. As a result, relatively new conveniences like click and collect were widely adopted, and are likely to continue well beyond the pandemic.
Waiting for something better
Looking to the recovery of leisure travel demand
Deloitte State of the Consumer Tracker
Establishing the road to a global consumer recovery in the era of COVID-19
In the span of a few months, what started as a global health crisis has also morphed into an economic crisis. The world has not seen these two forces so intertwined since the 1918 flu epidemic.