InsurTech podcasts

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Tune into our InsurTech podcasts

With so many transformative forces at play – both from within the industry and outside, are you keeping up to speed with the InsurTech movement?

Deloitte is thrilled to be partnering with 11:FS to bring you a monthly InsurTech podcast. Suitable for beginners and experts alike, you can expect a host of international guest speakers discussing the latest trends, news and developments in InsurTech.

Listening couldn’t be easier. You can use our player below, or if you’re on the go, find the purple podcast icon on your iPhone and search for “InsurTech Insider”. And if you’re an Android user, head to the play store and download any podcast app and search ’InsurTech Insider.’

Continuity of service

31 October 2018

David Brear is hosting with Nigel Walsh this week with a great guest, Renaud Million CEO of SPIXII to talk all about the latest news in insurtech. Including:

First up, AXA XL moving European arm out of UK ahead of Brexit. AXA XL has received authorisation to move its EU business from the UK to Ireland in advance of the UK’s exit on 29 March 2019. The insurer says it will minimise disruption in its dealings with brokers and clients. It is the latest insurer to announce it’s post-Brexit plans - following the likes of QBE, RSA, AIG, Lloyd’s, Liberty and MS Amlin.

  • Hiscox reveals volume of cyberattack attempts against small businesses. An estimated 65,000 attempts EVERY DAY.
  • The approximation was based on tests undertaken by Hiscox to monitor, in real time, the number of attempted breaches on decoy computer systems similar to those used by small UK firms. Hackers are prolific and sophisticated which makes staying on top of cyber security a challenge for all organisations.
  • MAPFRE Is Now on Amazon. Leading Spanish-insurer MAPFRE announced it has signed a “strategic agreement” with Amazon Spain. As part of the agreement, MAPFRE will offer its products on Amazon.es via a branded storefront, becoming the first insurer in Spain to offer products on Amazon. According to the press release, MAPFRE and Amazon will explore additional ways to collaborate including the use of Amazon Pay on MAPFRE, and installing Amazon’s pickup lockers for online orders in select MAPFRE stores.
  • Greenlight Re reveals Click2Sure investment. Greenlight Re Innovations, part of specialist P&C reinsurer Greenlight Capital Re, has invested in the digital insurance platform, Click2Sure. South Africa-based Click2Sure has developed a comprehensive digital platform for distributing, managing, and purchasing insurance at the point of sale. The platform’s API-first approach allows easy creation and deployment of custom insurance products through digital channels.
  • Ecclesiastical calls for charity exemption from IPT. Ecclesiastical has joined forces with Charity Finance Group (CFG) to urge the Chancellor to make charities exempt from paying Insurance Premium Tax (IPT). Ahead of the Budget on 29 October, Ecclesiastical has been working with CFG to raise awareness of the impact of the continuing IPT increases on charities. Since 2015 IPT has doubled from 6% to 12%. The average charity is paying £300 in IPT on top of their insurance premiums.
  • Farmers summons the undead Halloween-themed life insurance spots. Farmers Insurance has enlisted the help of the undead — a mummy, a vampire and a zombie - in their latest ad campaign to help get customers getting their life insurance policies in order.

Listen in…

More news you need to know

17 October 2018

Nigel Walsh is back hosting with Sarah Kocianski this week with a great guest, Dylan Bourguignon, CEO and Founder of SoSure to talk all about the latest news in insurtech. Including:

  • Beale reveals barrage of abuse after taking Lloyd's job. Outgoing Lloyd’s boss reveals the homophobic and sexist abuse she received after taking the top job. Lloyd’s chief executive, Dame Inga Beale has outlined the extent of abuse she received after taking the job at the insurance market. She told The Sunday Times that she received letters and messages from male brokers and underwriters within Lloyd’s.
  • AXA XL partners With Parsyl to offer enhanced marine risk prevention services. AXA XL announced it is working with Parsyl Inc., a Denver based supply chain data platform that helps shippers, insurers and their clients understand the quality of the conditions that sensitive or perishable products are kept in. Sensors are placed alongside sensitive cargo, providing insights into the travel of a product through the entire supply chain, from the first mile to the last. AXA XL uses Parsyl’s sensors and its expertise in large-scale data mining to analyse data such as location, temperature, light, humidity and movement impact on cargo. This allows AXA XL to offer clients enhanced loss mitigation and risk prevention services.

Listen in…

Art Insurance

3 October 2018

Sarah Kocianski is back hosting this week, joined by guests: James Garthwaite, Underwriter in Art and Private Clients at Hiscox UK and Ireland, and Luke Mullett, Account Executive for Commercial and Private Fine Art at CBC UK.

We kick things off with a roundtable discussion on what the market is, looking at what it covers and how expansive the range of objects is. Why art insurance is so different from the rest of the insurance world, what art's insured against, the biggest risks to art and how transportation has an impact on insurance. We also discuss how tech is transforming the art insurance industry and the problems in the sector that insurtech has a shot at solving.

Listen in…

The news you need to know

19 September 2018

Sarah Kocianski is back hosting with David Brear this week with two great guests, Lea Nonninger, Research Analyst at Business Insider Intelligence and James York, Founder at Worry + Peace to talk all about the latest news in insurtech. Including:

  • Hong Kong based OneDegree gets $25.5 million Series A to make insurance more accessible, starting with pet insurance. OneDegree offers an online insurance platform that lets consumers purchase personal lines and health insurance products via an app which automates claims processing, policy management and customer service. 50% of the investment was pledged by investors pending regulatory approval through the Hong Kong Insurance Authority’s new fast-track licensing program for online-only insurers.
  • Munich Re buys IoT startup for $300 million. The reinsurance giant’s HSB subsidiary (which specialises in engineering insurance) has bought Berlin-based relayr which helps industrial companies unlock data insights from machinery using IoT devices (e.g telling business owners when a machine is likely to fail or needs work as efficiency/output has dropped).
  • Relayr’s tech is used by around 130 businesses.
  • Lloyds of London Sandbox launches. Lloyds new innovation sandbox dubbed Lloyd’s Lab has selected 10 startups to join its first cohort (note: Lloyds the insurance marketplace not Lloyds the bank!). The aim for the program is for the startups to develop products, platforms and processes that will help transform Lloyds into a technology driven market. The sandbox received more than 200 applications from 36 countries.
  • Zurich launches competition to find cutting edge startups. The Swiss insurer launched the Zurich Innovation World Championship, a global competition where the winners gain the chance to use their products for Zurich customers in selected countries. Startups with established products and services are eligible to apply by the Sept. 30, 2018 deadline.
  • Starling Bank partners life insurtech Anorak. Starling customers will now be able to access Anorak’s life insurance advice services through the bank’s marketplace. Anorak will analyse the customer’s bank transactions and then offer advice on how much life cover they need (if at all), for how long, and why
  • Talent Crisis hits UK brokers. Research by Ecclesiastical reveals most brokers want to hire young talent in order to help with innovation, but 52% are struggling to recruit as young people lack awareness of what brokers do. The top three strengths of younger staff according to brokers are IT skills, enthusiasm and that young employees are innovative.

Listen in…

Catastrophe Insurance

3 September 2018

Nigel Walsh is back hosting with Sarah Kocianski this week, they're joined by guests: Emil Pfeiffer, CEO and Founder of Krizo and FT Insurance Correspondent, Oliver Ralph.

We kick things off with a discussion on what catastrophe insurance actually is, turns out it's not just an 'act of god'. Once the panel have established the definition, they move on to examining what technology is actually changing the catastrophe insurance space and what the current problems facing the industry are. The panel also examines how emerging global issues are forcing the catastrophe industry to play catch up. Climate change is one such issue, with 2017 being a record breaking year for hurricanes, terrorist action is another issue that's affecting the space.

To wrap things up, Sarah meets with Jason Futers, CEO at Insurdata to talk to him all about their catastrophe insurance offering and then sits down with Barney Schauble, Managing Partner at Nephila Capital to discuss catastrophe bonds and tech in the sector.

Listen in…

AI in Insurance

22 August 2018

Sarah Kocianski is hosting seat this week, joined by guests: Ahmed Zaidi, CTO at Catalyst AI, Erik Abrahamsson, Founder and CEO of Digital Fineprint, and Janthana Kaenprakhamroy, Founder and CEO of Tapoly.

We kick things off with a quick intro into what AI really means and what it can do before having a roundtable discussion on the effect it can have on the insurance industry. We continue with a discussion on the areas where AI can have the biggest impact and what AI products in the market are actually real. And is this real AI or better results from rules based automation as more data can be included? The panel also looks at how smart devices can fit into the discussion and where insurtechs are doing things differently in this space.

Sarah also has a great interview with John Berthels, CTO and Co-Founder of Cocoon, on the role of AI in home security systems.

Listen in…

Health Insurance

8 August 2018

Sarah Kocianski is back in the hosting seat this week, joined by guests Luca Scnettler, CEO of HealthyHealth and Ari Zadkov, Head of Technical Marketing, Vitality Health.

We kick things off with a roundtable discussion on the challenges facing the health insurance industry at the moment. How technology is changing the health insurance industry, how it works for pre-existing conditions, how to companies choose what they will and won’t pay out for, and how that affects consumers. We also discuss the cheaper products available to consumers and if they have any relevance at all compared to fuller coverage and where the future of the health insurance industry lies in terms of what impact new technologies will have on it.

Sarah also met with Yashish Dahiya, CEO and Co-Founder of PolicyBazaar at MoneyConf earlier in June to discuss things further.

Listen in…

SMB Insurance

11 July 2018

Nigel Walsh and Sarah Kocianski are back in the hosting seat this week, joined by and guests Alex Wheal, Commercial Client Manager at Hiscox and Ania Kubow, Co-founder of Nimbla.

We kick things off by discussing what types of insurance are most meaningful to SMBs, discussing the issue of how SMBs can discover which type of insurance they actually need and how much cover they'll require. We also discuss how currently there appear to be almost no tailor-made insurance policies for SMBs. Then we go on to examine why insurtechs have decided that SMBs are worth the trouble and how technology is helping improve the space for SMBs.

Sarah also has a great interview with Harry Franks, CEO of Zego while at Insurtech Insights last month. The two explore the insurance space for gig economy and small businesses.

Listen in…

Fraud prevention

13 June 2018

George Herber, Business Development Manager at Friss, David Hartley, Director of Fraud and Financial Crime Practice at SAS Global and Greg Brown, Partner at Oxbow Partners, join Nigel and Sarah to dig into how insurance is preventing fraud right now, who's actually making fraudulent claims, the threat of organised fraudsters, staying wary of cracking down too hard and much more.

Nigel and Sarah also take a look into the top insurtech news stories.

Listen in…

Travel Insurance: Meaningful Disruption

2 May 2018

In this episode we dive into travel insurance. Joined by James Gibson from Revolut and Oke Elazu from Bought by Many, this week’s hosts, Nigel Walsh and Sarah Kocianski discuss the next phase of disruption of this particular sub-sector. Where is travel insurance right now, what’s next and how many of us are actually insured ahead of our trips? These are only some of the questions we answer. Excitingly, we also bring you an interview with Parul Green, Head of UK Strategy, M&A and Innovation at AXA who among other things tells us all about Fizzy, a revolutionary web & mobile insurance cover for flight delays created by AXA using blockchain technology. Tune in!

Key discussion points in this episode:

  • What’s the latest in the travel insurance world?
  • How are new emerging models challenging traditional insurers in this space?
  • Can new technology enable models that can provide coverage to groups that have been excluded from travel insurance in the past?
  • What are the options available to those with long term health problems?
  • What could be the impact on Brits travelling abroad post-Brexit, with the possibility of our European Health Insurance Card being revoked?

Listen in…
 

Vehicle Insurance Model Disruption

18 April 2018

In this episode we chat all things motor insurance. It’s well known that vehicle insurance makes billions for traditional insurers every year but how is this huge sub-sector dealing with disruption? Sara Kocianski and Nigel Walsh ask David Williams, technical director at AXA; Freddy Macnamara, CEO of Cuvvaabout and Tobias Taupitz, the CEO and founder of Laka about their thoughts on motor market’s current state and the drivers behind its disruption. Excitingly, we also bring you an interview with Christopher Sharpe, the CEO of Kinsu, which claims itself to be the UK's fastest and kindest insurance app.

Key discussion points in this episode:

  • What’s the latest in the world of vehicle insurance?
  • How InsurTech disruption is changing traditional insurance models?
  • Are price comparison websites are on their way out?
  • How do mandatory insurance and price comparison websites force a race to the bottom and how can insurance companies combat that by providing personalised products?
  • What are the negatives of highly personalized approach to insurance, if any?

Listen in…
 

London Market Disruption

4 April 2018

The London insurance market is at the heart of this episode. Sara Kocianski and Nigel Walsh are joined by Alex Hern, Managing Direcot at Slipcase; Will Thorne, Innovation Leader at The Chanel Syndicate; Oliver Ralph, Insurance Corresponded at FT and Bernadine Bröcker Wieder, Co-founder & CEO at Vastari. Ever wondered what the London Market actually is? Or why it’s so famous and why it plays such a pivotal global role? Then tune into this episode. They also dive into the modernisation of the London Market by discussing how machine learning, blockchain and predictive modelling can be applied to InsurTech and how new tech can be impact the way policies are underwritten.

Key discussion points in this episode:

  • What do we mean by the London Market?
  • Why is it so important on a global scale?
  • Is London Market being disrupted and if so, where is the disruption coming from?
  • Is there a change in the way policies are being underwritten?
  • Are the tech giants a threat for the insurance sector?
  • What does the future look like for the industry as a whole - can the London Market weather the storm and retain its majority market share?

Listen in…

Cyber Insurance + Lemonade CEO interview

21 March 2018

In this episode we focus primarily on cyber insurance which undoubtedly is one of the most hot topics in the industry at the moment. What is it, why it matters and why companies need it are only some of the questions that our guests Gareth Wharton, CEO for Cyber at Hiscox and Thomas Clyton, ‎Cyber Underwriter at Zurich Insurance plc dive into with Nigel Walsh and David Brear who are this episode’s hosts. Later in the episode, Nigel interviews Daniel Schreiber who is a Co-Founder and CEO of Lemonade, an insurance company that offers renters and home insurance powered by tech and driven by social good. Among other things, they discuss why ‘no one likes insurance’ and how Lemonade is trying to change this historically negative industry’s perception by making the most of an innovative business model.

Key discussion points in this episode:

  • What is cyber insurance?
  • Why do we need it and who needs it most?
  • What are the benefits?
  • How are you impacted if you get hacked with cyber insurance?
  • Cyber insurance has been around for over 10 years, but why is it still relatively unknown?

Listen in…

Connected Homes

7 March 2018

In the latest episode we dive into the phenomenon of Connected Homes. We kick off by explaining the concept and its relevance for the insurance sector. Unsurprisingly, there is a lot to discuss! Sarah Kocianski, Senior Analyst at Business Insider is joined by Arslan Hannani, Head of Market Management at Zurich; Colin Richardson, Co-founder of Cocoon; Kristian Feldborg, Co-founder of PolicyCastleand Patrizia Cozzoli, Head of Business Development at Fing. The guests chat through the benefits and negatives of Connected Homes, and more broadly IoT (Internet of Things), for the consumers. Sounds like a lot needs to be done on the awareness side of things, since 77% of people have never heard of Connected Homes. To wrap up the episode, Nigel Walsh interviews Mark Budd, Head of Innovation of Zurich who tells us all about their Innovation Foundry, a brand new initiative to focus on the simplification and innovation of products for customers.

Key discussion points in this episode:

  • What are Connected Homes and how can insurers make the most of them?
  • What are benefits and negatives of using IoT for insurance purposes for consumers?
  • How do smart devices feed information to home owners and to third parties, such as retailers and insurers?
  • How comfortable are consumers - in an era where data is starting to become more sovereign - in allowing insurers access to this data?
  • What impact can smart gadgets have on insurance premiums?

Listen in…

Insurance on a Blockchain — the Blockchain Insider Takeover!

21 February 2018

Ever wondered about insurance on a blockchain? If so, you’re in the right place. In this episode we focus on how the insurance industry can make the most of blockchain technology. Simon Taylor hosts the show and is joined by some fantastic guests from across the industry: Greg Crow, Global Head of Architecture at XL CatlinWalid Al Saqqaf, Innovation Manager at BeazleyKadhim Shubber, Journalist at FT Alphaville and Sebastian De Zulueta, Managing Director at Market Minds Ltd. In this episode, Colin Platt also interviews Stephan Karpischek, Co-founder of Etherisc, who wants to revolutionize the industry with decentralized insurance applications.

Key discussion points in this episode:

  • Why do we need insurance on a blockchain? What problems does it solve? What is it making better and for whom?
  • How on-board are traditional insurers with embracing insurance on a blockchain?
  • Will use of blockchain impact prices if some of the human element is removed?
  • Is there a type of insurance that can benefit the most from blockchain?  

Listen in…

The Sharing Economy and changing insurance models

7 February 2018

We delve into the sharing/gig economy and changing insurance models. Nigel Walsh and Sarah Kocianski are joined by Richard Laughton (EasyCar)Rob Moffat (Dinghy, Balderton Capital), and Janthana Kaenprakhamroy (Tapoly). They discuss how the sharing economy business models come with a whole host of new insurance requirements. David Brear also interviews the founders of Jetty who focus on bespoke policies catering to the individual. Sarah and Nigel close the show by talking through a couple of the bigger industry news stories.

Key discussion points in this episode:

  • What is the sharing economy?
  • What's the difference between those working in the new sharing economy companies and those who are freelance?
  • When it comes to insurance, what challenges are posed by the sharing economy business models?
  • What insurance models currently exist for members of the gig economy?  

Listen in…

Are Autonomous Vehicles Driving the Future of Insurance?

24 January 2018

In our first podcast of 2018 we discuss all things autonomous vehicles and their potential impact on the insurance industry. Sarah Kocianski and Nigel Walsh are joined by David WilliamsGreg Brown, and Oliver Ralph. In this episode they also chat about Amazon’s alleged investment in Indian insurtech startup Acko – could this be the start of tech giants disrupting the industry?

Key discussion points in this episode:

  • What are the autonomous vehicles and how are they likely to impact the insurance industry?
  • Are insurers and most importantly are we, as society, ready for driverless cars or shared cars?
  • What is likely to happen in the driverless car space in the next 12 months?
  • Has Amazon entered the insurtech arena through its latest alleged investment?

    Tune in to find out!

Listen in…

InsurTech Insider: Aviva Takeover

22 December 2017

A special end of year installment—it’s the Aviva takeover! Coming to you directly from the Aviva Garage in Hoxton Square, David Brear, 11:FSNigel Walsh, Deloitte; and Sarah Kocianski, Business Insiderare joined by a number of the Aviva team to talk us through their story. Mark Wilson, Aviva CEO recounts his vision to turn Aviva into a Fintech seven months ago and we discuss whether this is truly the way forward and review progress so far.

Key discussion points in this episode:

  • The customer expectations are ever changing, what are the ways we can adapt to meet new demands and their needs?
  • What is the culture of Digital Garages and how are large firms, like Aviva, integrating innovation into the way they work?
  • As the start-up, on the other side of the fence, what’s the experience of working with Aviva and what have you got out of it that you wouldn’t have had otherwise?
  • What does 2018 hold for Aviva?

Listen in…

Insurance as a platform

30 November 2017

This month, the podcast team is joined by Sarah Kocianski, Business Insider and James York, Worry+Peace to discuss insurance as a platform. We also take a look at the news this month, where we tackle whether the insurance gap penalises poor households, whether big insurers are ready for the General Data Protection Regulation (GDPR), and why Amazon might pose a very real threat to incumbents.

Key discussion points in this episode:

  • What is insurance as a platform and why has it come about?
  • If platforms are to take control of the customer relationship, what does that mean for the big players
  • As big insurers come to terms with the wealth of data at their disposal, how might they incorporate artificial intelligence to change the way that data is used?
  • What's the role of the high street in the distribution of insurance?

Listen in…

Is the future of insurance here?

20 October 2017

This month, Nigel Walsh was on the road at InsurTech Connect, 3-4 October interviewing five industry experts to find out what’s on the minds of the experts. Let’s see what they had to say about the challenges that they face every day and what the future holds.

Listen in…

Data economy. A new generation means new currency

11 September 2017

Key discussion points in this episode:

  • How digital innovation and the data economy impacts insurance business models?
  • Generational insurance buying, recent generations want a good exchange rate for giving up their data.
  • How can we ensure innovation in the InsurTech sector and the use of data being beneficial to the common good?
  • Will the future of insurance involve both large companies and InsurTech start-ups collaborating?

Listen in …

An InsurTech start-up story

9 August 2017

Key discussion points in this episode:

  • What does it take to form an InsurTech start-up?
  • What principles need to be challenged in the industry?
  • Insurance is becoming ever more technology driven, how is Brolly driving that forward?
  • How can a big incumbent move forward and evolve into a new technologically driven insurance company?
  • What changes will really transform how insurance operates and how customers interact with it?

Listen in ...

InsurTech 101

19 July 2017

Key discussion points in this episode:

For beginners:  What is InsurTech?
  • What forces are driving insurance transformation?
  • What elements of insurance is InsurTech improving or changing?
  • What’s standing in the way of InsurTech impact?
  • How does InsurTech affect underwriting?

Listen in ...

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