Workforce Experience

Solutions

SAP® SuccessFactors® + Deloitte

Putting the workforce at the center with SAP® solutions

Improving the workforce experience

Connecting experience data and operational data to get insights and improve processes will be key to driving new business results. Learn how you make an impact with SAP SuccessFactors and Qualtrics solutions.

Overview

The future of work, the workforce, and the workplace is being constantly reimagined. As business models, business demands, technologies, and human expectations evolve, HR leaders and especially C-suite decision-makers realize that the workforce experience also must evolve—with agility and with an ability to sustain value.

Today’s nonstop disruption brings a constant need to evolve, as well as constant opportunities—for HR and for the business overall. The challenge? Acting on those opportunities, with HR taking the lead inside and outside of HR to drive work outcomes—in spearheading workforce strategy, curating human experience, leading enterprise readiness for constant disruption, fostering team collaboration, and sensing the community’s shift toward becoming a social enterprise. For many organizations, SAP® technologies, including SAP® SuccessFactors® and Qualtrics® experience management solutions, will be part of the picture.

Driven to be human

Workforce experience is about human experience. It’s about people—the people you rely on to get things done, to innovate, and to drive your business outcomes. Align your organization and your technology solutions with their values, and you can turn the traditional employee experience into something more impactful. With an elevated workforce experience, you can innovate faster, beat competition, improve productivity, unlock value, and create meaning.

As both workforce expectations and customer expectations continue to rise, creating connections becomes imperative—to create an engaged workforce that can, in turn, drive customer satisfaction. To create these intersections, many leaders these days are turning their attention to SAP SuccessFactors solutions, SAP’s Qualtrics® experience management platform, and other SAP technologies that can help deliver powerful human-centered experiences—designed with human values in mind.

Focusing on results

Today, it’s not enough to give your workforce digital tools that replace traditional processes and activities. It’s about creating a human experience, designed with human values in mind and enabled by programs, technologies, and interactions that deliver on human desires.

  • It’s about a new mindset—moving from “doing” digital to “being” digital.
  • It’s about a new focus—moving from solutions centered on traditional business areas to solutions that are centered on humans and human needs.
  • It’s about a new lens for viewing your organization—seeing your business not from a “compliance and control” perspective but from a “trust and empowerment” perspective.
  • And it’s about new enablers—going beyond integrated systems, to create a unified engagement platform.

Get the pieces right and execute effectively, and the potential benefits could be significant. For example, you can:

  • Create an engaged workforce—with more meaningful, human-centric experiences
  • Empower networked teams to embrace bold disruption and innovation
  • Enable rapid decisions with embedded HR teams, democratized data, and frequent reflection
  • Center solutions on customer and work outcomes
  • Focus on the human experience to achieve meaning and productivity
  • Create solutions that drive relevant, measurable value
  • Personalize experiences at scale, with more reliable outcomes
Help at the ready

There’s no single path to reimagining the way HR works to deliver on work outcomes. Your route will be unique to your journey. And the journey ahead will likely come with big challenges. Putting together all the elements of a modern workforce experience can be daunting. Deloitte can help.

Our extensive industry-specific experience at the intersection of SAP technology enablement, human capital, and digital enterprise transformation means we bring a complete set of solutions and capabilities for helping you make an impact. Deloitte brings:

Human capital strength. As human capital leaders, we deeply understand the ins and outs of workforce issues—and what it takes to build and support a truly digital organization. Aligning enterprise values with people values is something we help clients do every day—to make work meaningful and impactful. And our extensive human capital research, including our Human Capital Platform: Research & Sensing, and insights from our global human capital trends report, provide a solid foundation for helping you reimagine your workforce.

SAP leadership. SAP SuccessFactors and other SAP solutions—including SAP S/4HANA®, SAP® Concur® for travel and expense, and SAP Fieldglass® for vendor management—likely will be part of your future workforce experience. Integrating all the pieces to deliver a unified and meaningful experience will be key. Deloitte’s three-decade relationship with SAP, our 23,000-person network of SAP-focused professionals, and our numerous SAP awards—including the 2020 SAP® Pinnacle Award as SAP SuccessFactors Partner of the Year (Large Enterprise)—show that we have the SAP résumé to help you unlock tangible value with SAP solutions.

Human experience innovation. Our extensive capabilities with SAP’s Qualtrics experience management platform, as well as our Elevate the Human Experience perspective—a tailored approach that aligns your organization to the unique values of the people that work for you and with you—can help you integrate HR data with real-time experiences and sentiment analytics. In turn, you can embed meaning into work by building workforce programs, technologies, and interactions based on human values. Our experience in creating an elevated experience flips the script of “engagement as a task” to “engagement as a channel for continuously listening to your workforce”—driving greater business outcomes.

Business-focused insights. Deloitte speaks the language of your business, bringing industry-specific knowhow and capabilities that allow you to respond to the unique challenges your organization faces. That “business first” approach matters—because cookie-cutter, one-and-done solutions likely will do little to help you differentiate your organization, deliver “wow” experiences, and grow.

Targeted tools for transformation. Our “Ready on Day One” solutions, disciplined methodology, business scenario playbooks, and project accelerators can not only help you get to your outcomes sooner, but they also provide early insight into possibilities that leverage the right solution for your unique needs. Our HR FastForward and DataForward solutions are just two of the solutions we access to help improve the quality and expected results of your HR transformation journey.

End-to-end services. There’s more to any human experience than the front-line experience itself. You likely will need to reimagine and redefine your business processes, integrate disparate technologies, align HR and front-office processes with back-office processes and the finance function, and address risk and tax considerations. Understanding your data, which questions are important to ask, which moments matter, and what insights you can glean will all be critical needs. Experience design, data migration, cloud managed services, change management—they likely will be part of the picture, too. No matter where the workforce experience transformation takes you, Deloitte has the depth and breadth of capabilities, as well as rapidly deployable solutions, to support you on the journey.

Reimagine everything.

Deloitte’s approach to HR transformation helps organizations embed meaning into work by building workforce programs, technologies, and interactions based on human values. It all starts with helping clients reimagine everything—an entire universe of possibilities for evolving with impact and sustaining value amid constant change. We can help you, too.

If transforming the HR experience and transforming your business to respond at the speed of disruption are priorities for your organization, we should talk.

Accelerators

DataForward

Designed to accelerate, automate, and help improve the quality of the SAP® SuccessFactors® data conversion process by providing structure to transform the data, repeatable processes for rapid regression testing, and meaningful analytics to highlight the health of your conversion—all of which expedite and improve the quality of your migration to the cloud.

Learn more.



HR FastForward

HR FastForward is driven by business outcomes and enabled by SAP technology, enhanced HR processes, and behavioral insights. Leverage HR FastForward to accelerate an implementation and to improve the quality of the solution.

Learn more.



HR FedForward

As agencies seek to respond to the new administration’s call for increased organizational efficiency and effectiveness, solutions to modernize and consolidate HR technology are urgently needed. Federal agencies want the modern customer experience, integrated data, robust reporting capabilities, and reduced upkeep costs of a cloud-based solution.

Learn more.



Thoughtware

Capital H blog

Putting humans at the center of work



DataForward

More than a data conversion tool, DataForward provides a process, a methodology, and a framework for moving your data to SAP SuccessFactors and the cloud. DataForward can support your data migration efforts across three dimensions: data harmonization, data integrity, and data consumption.



HR FastForward >> Moving your SAP® Success Factors transformation forward with Deloitte’s HR FastForward program

Want to zip through the as-is state and get straight to the to-be state? Deloitte’s HR FastForward can help, offering up progressive HR processes, combined with creative design of the SAP® SuccessFactors technology, to accelerate outcomes.



HR FedFoward

Cloud-based solution to manage the Federal employee lifecycle from “Hire” to “Retire”.



Payroll simplified

A digital, end-to-end, ‘as a service’ approach to support your payroll function and new value.



Powering automation in HR with SAP SuccessFactors Intelligent Services

The incorporation of Intelligent Services into the SAP SuccessFactors suite offers a path to value—streamlining HR capabilities and reducing the time to complete transactions. Explore insights for getting the most out of Intelligent Services.



Talent

Sweeping global forces are reshaping the workplace, the workforce, and work itself. Organizations are now rethinking their talent strategies at all stages of the employee lifecycle, vying for top talent in a highly transparent job market and becoming laser-focused on their external employment brand.



The high-impact HR operating model

Nearly 40 percent of the measurable difference between high- and low-performing organizations can be traced back to leadership development and people management. Improving performance in both of these areas is part of HR’s new mandate. What’s been missing is a high-impact operating model to go along with this ever-expanding role.



The social enterprise at work: Paradox as a path forward

Explore important insights from the Deloitte 2020 Global Human Capital Trends survey—and learn how you can leverage SAP solutions to activate the social enterprise and build a purpose-driven, disruption-ready organization.



Transform HR with intelligent chatbots - Enabling a connected, cognitive employee experience

Dealing with routine employee queries and HR-related transactions can be time-consuming for organizations. By intelligently automating the process, you can drive new efficiencies and elevate the employee experience. Find out how interactive cognitive chatbot agents—integrated with SAP®SuccessFactors® solutions and HR data—can help you make an impact fast.



Where digital HR and the cloud meet

Organizations considering SAP SuccessFactors offerings such as Employee Central will need more than cloud solutions to enable digital HR capabilities and activate the truly digital organization. Deloitte has insights that can help.



On-demand

The Future of Work and Helping Employees Thrive During Disruption

Register for this webinar on-demand for a conversation on the future of work and how our current environment is accelerating workplace change.



The Kinetic Enterprise: Built to Evolve

A new podcast series is designed to help enterprise leaders get smart about the Kinetic Enterprise—Deloitte’s vision for activating an intelligent, cloud-enabled organization that is built to evolve.

The social enterprise at work: Paradox as a path forward

Listen for a deep dive into the latest human capital trends and the potential to utilize SAP® technologies in response. Join Deloitte and SAP as we explore insights from the Deloitte 2020 Global Human Capital Trends report through the lens of SAP solutions.



Case studies

American Airlines: A sky-high employee experience—across the globe

Find out how American Airlines worked with Deloitte to deploy SAP solutions, creating a single, integrated HR system for its global operations. The result? An end-to-end transformation of HR processes, insights, and the user experience.



Douglas: A learning environment for confidently addressing regulatory complexity

Learn how Douglas Pharmaceuticals addressed global regulatory complexity, leveraging SAP® SuccessFactors® software and help from Deloitte to develop digital compliance training curricula—as part of a “learning at a click” program for employees.



Kinross Gold: Mining the best talent

Discover how Deloitte helped Kinross Gold achieve maximum performance and productivity while staying true to their people first core value by using SAP® SuccessFactors® to find the best and brightest talent.



Terumo BCT: Mobilizing a workforce

When Terumo changed their technology to grow the business, they needed to bring employees on the journey, sharing the vision every step of the way. Enter Deloitte and a change management program that mobilized a workforce.



Contact us

Bob Park
Principal, Deloitte Consulting LLP
US SAP SuccessFactors Leader
rpark@deloitte.com

Robert is a principal with Deloitte Consulting LLP and leads Deloitte’s US SAP SuccessFactors practice. With over 20 years of experience in serving clients with their HR operations and technology initiatives, Robert’s subject matter advisory spans multiple industries such as life sciences, manufacturing, transportation, retail and high technology. His client engagement leadership roles include business case assessment, vendor selection, roadmap planning, business process redesign, system implementation as well as outsourcing.



Kristin Starodub
Principal, Deloitte Consulting LLP
SAP Workforce Experience Leader
kstarodub@deloitte.com

As a principal in Deloitte’s Human Capital practice, with over 20 years of combined industry and consulting HR technology experience, Kristin specializes in designing and delivering large, complex, global human capital transformation solutions enabled by SAP solutions, including SAP SuccessFactors and Qualtrics. She assists clients in activating their digital HR organizations and driving sustained organizational performance by shifting their strategy from programs, processes, and policies to one of experiences that delight and engage employees, across industries, geographies and organizational demographics.



Beth Thiebault
Principal, Deloitte Consulting LLP
Global SAP SuccessFactors Leader
bthiebault@deloitte.com

Beth is a principal and Deloitte Consulting’s Global SAP HCM / SuccessFactors Practice Leader. With over 26 years of combined industry and consulting experience, Beth specializes in large Human Resource transformation areas of the business and corporate functions. She assists clients in building and sustaining competitive advantage through aligning the human resources strategy, organization, structure, processes, programs, and technology into an overall HR Service Delivery Model.