2022 Retail Industry Outlook: Identifying Opportunities for the Great Retail Reset

The retail industry faces significant challenges that will likely last beyond the pandemic, but unexpected opportunities can help retailers prepare for future disruptions. Retail industry predictions have seemed dire for nearly two years including empty store shelves, over 1 million retail jobs unfilled, and surging inflation. However, retailers have been forced to reexamine their legacy systems and strategies that have shaped the industry for years.

In many ways, the pandemic has opened the door for a long-overdue, great retail reset that can help move many retailers into more stable—and potentially more profitable—positions than ever before. To stay competitive in the next era of retail, leading retail companies should focus this year on three priorities: workforce retention, supply chain resiliency, and digital investments.

2022 Retail Industry Outlook explores opportunities for the great retail resetRetailers face challenges that will likely last beyond the pandemic, but unexpected opportunities can help them reset—as employers, at meeting consumer needs, and by being better corporate citizens—to compete in the next era of retail.