Deloitte Client Spotlight
Celebrating client successes
Client Spotlight features Deloitte clients’ successes in an impactful and engaging storytelling format. The program allows clients to tell the story they want to tell—in their own words—and focus on how they’ve been able to improve the service they provide to their clients.
Telkomsel says hello to happier employees with intelligent automation
Intelligent Automation (IA) has the potential to help businesses transcend conventional performance tradeoffs to achieve unprecedented levels of efficiency and quality. With a view of the future in mind, Telkomsel, Indonesia’s largest telecommunication and network provider, embarked on a digital transformation journey and adopted robotics to automate repetitive rules-based processes in their day-to-day operations.
As part of their journey, Telkomsel engaged Deloitte to design and implement an IA platform to eliminate repetitive back-office processes using Robotic Process Automation (RPA), and achieved:
- Faster invoicing: 3000 invoices per month now processed by robots
- Improved employees’ satisfaction and performance: 90% time-saving
- 90% reduction in overtime to complete repetitive tasks
“The IA implementation brought good experiences through new ways of working, where employees work together with robots to deliver better and more efficient results.” Muhammad Dodi Dawmawan, General Manager A/P and A/R Management, Telkomsel.
Click here and learn how Deloitte helped Telkomsel boost its workflow efficiency and forging higher employees’ satisfaction.
UEM Edgenta’s vision is to optimise assets to improve lives, in line with its commitment to smarter thinking and improved solutions at the forefront of the industry and creating opportunities for clients and assets that positively influence society. Due to decentralised processes, the company was experiencing operational inconsistencies across its various operating companies. The immediate priority was to streamline their business processes across UEM Edgenta’s four human resource applications, six finance applications and six supply chain applications.
Deloitte was engaged to lead UEM Edgenta’s digital transformation journey. We designed a customised solution for UEM Edgenta and spearheaded the implementation strategy by modernising their operations; creating a single source and view of data, and streamlining their business process across their human resources, finance and procurement functions.
Sunway Group harnesses the power of intelligent automation for AI-enabled transformation
Sunway’s vision is to be Asia’s model corporation in sustainable development and innovating to enrich lives for a better tomorrow. One of the immediate challenge was how to optimise their business operations across Sunway's 13 independent business divisions that relied on different Enterprise Resource Planning platforms and multiple business applications. Intelligent Automation (IA) was identified as a key enabler.
Deloitte was engaged to design and lead Sunway's IA transformation. We adopted a holistic three-phase approach: Opportunity Assessment; Capability Development, and Delivery of Automation ‘Sprints’ and transformed how Sunway's Shared Service Center operates and supports its company-wide business operations.
Deloitte has helped Sunway:
- identify and automate 35 processes
- streamlined and simplified processes across 13 business divisions
- reduce processing time by 30%
- 18 'super jobs' creations (internal IA experts)
Click here to read the case study
San Beda University collaborated with Deloitte to chart a five year roadmap to be a top digital university in the Philippines, where students learn about emerging technologies, innovations in the industry, and experience new modes of teaching. The new college for Information Communication and Technology envisions to shape its graduates to become the leaders of a better tomorrow, through a world-class curriculum, faculty, and research, supported by an application of technology that furthers the social good.
New digital technologies, changing customer expectations and increasing competition from new market entrants are changing the landscape for the banking industry. In order to thrive in this changing landscape, it is crucial that banks continue to provide customers with a unique value proposition, apply new digital tools to create the best customer experience, and security in their services.
PT Bank Danamon Indonesia Tbk., one of Indonesia’s largest financial institutions, engaged Deloitte Southeast Asia to build a digital transformation roadmap, and worked together to modernised their legacy processes and systems.
Watch the video to learn more about Deloitte Southeast Asia and PT Bank Danamon Indonesia Tbk’s collaboration in this transformation journey.
The Monetary Authority of Singapore (MAS) and Singapore Exchange (SGX) appointed Deloitte, Nasdaq and Anquan to develop Delivery versus Payment (DvP) capabilities for settlement of tokenised assets across different blockchain platforms. This will allow financial institutions and corporate investors to carry out simultaneous exchange and final settlement of tokenised digital currencies and securities assets, improving operational efficiency and reducing settlement risks.
Banks today are embarking on transformative digitisation projects in order to modernise their legacy systems and enhance their customer experience. Yet, to be truly successful in this endeavour, the adoption of new technology and the development of digital talent need to be incorporated simultaneously in order to build a holistic digital transformation strategy.
Union Bank appointed Deloitte Digital to develop a framework to train its 4,000 employees in digital banking and the use of new technologies.
Watch the video and learn how Deloitte helped Union Bank accelerate employees’ adaptability in this change process.