Government & Public Services

Perspectives

A design-led approach to business planning

Empathise, experiment, iterate and execute

In order to be a competitive and profitable business in long term, there is a growing need for organisations to seek new gateways of business thinking by applying new tools and methods to bring more value for customers.

In order to be a competitive and profitable business in long term, there is a growing need for organisations to seek new gateways of business thinking by applying new tools and methods to bring more value for customers.

Article

Public Governance of Public-Private Partnerships

Towards a High Performance Government in Indonesia

In recent years, governments are increasingly facing the challenge to build effective bureaucracies to deliver quality public services.

In recent years, governments are increasingly facing the challenge to build effective bureaucracies to deliver quality public services.

Article

High Performance Government in Myanmar

Process, Technology, Talent

Under pressure to do more with less, many governments strive to become High Performance Governments and to, ultimately, deliver the most effective public services in the most efficient manner.

Under pressure to do more with less, many governments strive to become High Performance Governments and to, ultimately, deliver the most effective public services in the most efficient manner.

Article

Digital government contact centre

The future of government services

Advances in digital technology have opened up new possibilities to enhance our standard of living.

Looking towards the future of digital government services, the ideal contact centre of the future should be one that is completely unmanned, with the seamless integration of processes across all the relevant departments and citizen touchpoints. 

Article

Disaggregating digital disruption

A GovLab report

In this publication, we present a framework to help governments and industry players understand and measure the extent of digital disruption in various sectors of the economy.

In this publication, we present a framework to help governments and industry players understand and measure the extent of digital disruption in various sectors of the economy.

Article

Smart Tourism

The destination is always ahead

A three-step methodology was developed to offer a glimpse into the vast potential that an aggregated database repository, combined with predictive analytics abilities, can have for a central managing authority.

Tourism is an industry but, in many ways, it might be better described as an ecosystem. The players in this ecosystem include governments, tourism businesses, as well as a whole range of supporting industries which experience the direct and indirect, knock-on effects of tourism.

Article

Government’s cyber challenge: Protecting sensitive data for the public good

Deloitte Review issue 19