Consumer

Case studies

Cognitive Customer Experience

Discover how our Cognitive Customer Experience (DCCX) transformed an large international multi-brand retailer and a travel company

Transforming experience through intelligent interactions

Article

The consumer data give and take 

A study by Deloitte and Ahold Delhaize into European attitudes on the use of consumer data by grocers

Article

Milliseconds Make Millions

A study on how improvements in mobile site speed positively affect a brands bottom line

Article

Disruption in the automotive industry

Enhancing the customer experience through connectivity

Article

A shock to the food system

Lessons for the food system from the COVID-19 pandemic

Perspectives

Global Powers of Retailing 2020

Deloitte’s Global Powers of Retailing 2020 reviews the global economic scenario and its impact on the retailing industry.

Deloitte Insights

New retail reinvigorates China’s imports

New technologies, new models, and new channels

Perspectives

Leveraging the franchise lifecycle model

Mitigate risk and drive profits with the franchisor-franchisee relationship

Article

Deloitte Football Money League 2019

Bullseye

Welcome to the 22nd edition of the Deloitte Football Money League (‘DFML’) in which we profile the highest revenue generating clubs in world football.

Article

2019 Global Impact Report

Connect for impact

As challenges grow tougher, jobs get more complicated, and expectations of business and Deloitte grow, the connections we make will be more important than ever.

Perspectives

Social? That’s for consumers

For travel companies, social media means business