Surfing tides of retail change
A talent perspective
Companies are continuously evolving to win the connected consumer. This includes changing the way they strategise, operate and collaborate – externally and internally. While aligning with external partners is important, internal cooperation too is becoming increasingly critical in an industry, like retail, that already has high staff turnover. This helps promote a culture of collaboration that has a positive impact on customer service as well as employee retention.
The more lateral thinking companies are using digital capabilities to be in touch with every one of their employee in order to upskill them, update them and to re-create the constitution of the company to be in touch with times. This report by RAI-Deloitte is a great guide for CEOs and HR managers to help them deal with the new requirements of business.
The art and science of customers