Digital Banking Maturity

Charting the road ahead for digital retail banking in India

November 2023

Digital Banking Maturity (DBM) report is the world’s largest benchmarking study of digital retail banking channels, encompassing 304 banks from 41 countries across five continents, including key economies, such as the US, China, India, the UK, and Brazil. This comprehensive analysis highlights leading digital trends in the banking industry, including but not limited to, personalised products and offerings, banking as a platform and value-added services.

To thrive in the future, banks must embrace innovation, engage customers at every touchpoint, and use data to drive personalised offerings. In today’s competitive market, decision makers in banks need to understand the maturity, latest trends and developments in digital retail banking channels,and what the best UX looks like – both across the globe and within the country.

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