The reskilled HR team

The third most highly rated challenge in human capital noted in our survey is the need to reskill the HR team.  Only 7% of HR leaders surveyed feel their teams can consistently deliver innovative programs that drive business impact. Business leaders agree: Only 25% of business leaders believe their HR teams deliver excellent or good capabilities, compared to 75% who say HR is just getting by or underperforming.

To become an effective business partner, HR teams need an increasingly wide range of skills. They should understand workforce demographics and global culture; new technologies in recruiting, learning, social networking, and analytics; and new models for coaching, talent mobility, and performance management. Plus they should learn how to operate as business consultants, which means understanding how the business works, makes money, and builds its competitive advantage. Read how high-performing companies are solving this important problem through new models of HR development, continuous investment, job rotation, and certification.