The future of work in government


The future of work in government

Navigating a shifting talent landscape

“PEOPLE are our greatest asset.” This is a truism in today’s economy. But it wasn’t always the case. One hundred years ago, employees were largely viewed as interchangeable cogs in a machine. One assembly line worker was about as productive as the next. The difference between an outstanding toll collector and a mediocre one wasn’t terribly consequential. But in the digital age, creative and collaborative talents are integral to delivering value. An employee motivated to learn and grow can be much more valuable than a less interested coworker.

The future of government work is unfolding along three dimensions:

  • Work. Developments such as advanced automation and cognitive technology will change the way public sector work gets done. These emerging technologies will help employees create more value for constituents and enhance their professional satisfaction.
  • Workforce. Enabled by technology, government will increasingly make use of more varied work arrangements, accessing more diverse pools of skills and capabilities, both inside and outside the organization.
  • Workplace. Technology, and new models for employing talent, will redefine the workplace and its organizational supports. These changes will impact physical workspaces (including remote work) along with policies that promote employee well-being and productivity.
The future of work in government
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