The integrated digital city

Integrating smart services and diverse stakeholders with a single platform. Enabling citizens, government and the service providers to share data and collaborate to improve urban living.

Cities are likely to see more change in the next 30 years than the last 100. People continue to migrate to urban areas with expectations of convenience, a good standard of living and being part of a vibrant economy. This influx puts increasing strain on city infrastructure and has social and environmental impacts that make cities less liveable. City and state management, infrastructure and service providers face the complex task of maintaining an urban environment that encourages people and businesses to stay.

This report explores two key factors that make digital transformation across city functions a success.

  • First, beginning the journey not with the technology but by shining a light on an individual city’s challenges and opportunities. To support that we developed a comprehensive approach – the 360° Smart City Framework– that reveals the smart city goals appropriate to each city’s unique situation.
  • Second, implementing a secure single platform that integrates all the city’s siloed platforms so that:

    - Data and insights are shared securely across all functions (complying with data privacy rules); and
    - Citizens connect and collaborate with services.
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