Riding the next-gen technology wave to operational success

From the consumer-facing to manufacturing industries, there is no dearth of chatbot examples (Siri, Cortana, and Alexa). It is common knowledge that chatbots interact with users through text or voice channels in a natural language. They interpret a user’s intent and provide responses based on the user context and conversation flow. From a business point of view, understanding the appropriate use cases for chatbots is highly intriguing. Organisations may wonder whether they would enjoy the same degree of success across different use cases, and what are the secret ingredients for successfully implementing chatbots. 

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