Navigating the New Digital Divide

Key Imperatives for Indian Retailers

A digital revolution is underway in India (proliferation of smartphones, and growing digital savviness of Indian consumers). Considering this, it becomes critical for retailers in India especially the organized retailers to understand the growing digital influence on shoppers.

While a lot is said about shopping online i.e. e-commerce (which forms <1% of overall retail purchases), our report focuses on the shopper’s digital behaviour while shopping from physical stores, which form 99% of the retail sales in India. We conducted a detailed primary survey of 2000+ urban respondents to derive statistically reliable insights on a shopper’s digital behaviour during shopping from a physical store. The insights are significant from an Indian retailer’s perspective, clearly establishing how imperative digital and omni-channel is for the Indian retailer.

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Key Contact

Rohit Bhatiani

Rohit has more than 12 years of experience in managing multiple engagements across retail, e-commerce and consumer products in areas of Strategy, Business Planning, Commercial due diligence and Operations. He has been a speaker at conferences organized by industry bodies like CII, FICCI, ASSOCHAM and NASSCOM and has co-authored a number of industry publications in the retail, consumer and e-commerce sectors.

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