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The Boutique of the Future
The second virtual appointment of the webinar series organized from the Deloitte Fashion & Luxury Center Of Excellence: "The Boutique of the Future" was held on the 4th of May.
The role of the store represents a forefront priority for Fashion & Luxury companies, considering the challenges resulting from new industry dynamics and the technology evolution; stores become experiential touchpoints where clients can engage and build strong relationship with the brand.
In the future we will see “Brand Building Environments”, that are stores able to provide their clients with immersive and otherworldly experiences. Much more than just a technological evolution, the Boutique of the Future will revolutionize the retail format, will rethink store spaces and the role of the workforce and will leverage on new KPIs to monitor store performance.
Speakers: Giovanni Faccioli, Fashion & Luxury Center of Excellence Leader, Deloitte, Roberta Bianco, Partner, Deloitte Digital, Matteo Esposito, CEO & Co-founder, Invrsion, Guglielmo Miani, CEO, Larusmiani, President, Montenapoleone District, Giuseppe Ruozzo, Managing Director, Modar.
The first two virtual appointments of the webinar series organized from the Deloitte Fashion & Luxury Center Of Excellence: "Omnichannel Transformation" were held on the 2nd and 4th of March.
With today’s Customer expecting seamless cross-channel experiences, organizations need to bridge digital and physical channels and design native Omnichannel processes and capabilities.
The first topic we focused on is Omnichannel Transformation and brings together cross-functional Deloitte experts to provide answers to key Omnichannel questions regarding the strategy, the service model, the user experience, the back-end integration or the fiscal and legal model.
Due to the great deal of contents to deepen, we talked about Omnichannel Transformation during 2 sessions:
A look at how organizations can transform their Omnichannel Strategy and Business Model to deliver a seamlessly integrated experience and meet their customers’ expectations.
Deloitte speakers: Giovanni Faccioli, Fashion & Luxury Center of Excellence Leader, Cristina Pasi, Fashion & Luxury Strategy Expert, Marco Delevati, Digital Commerce Lead, Simone Francia, Digital and Omnichannel Strategy Manager, Giorgio Loiodice, Omnichannel Retail Planning Lead and Antonio Miraglia, Omnichannel IT Transformation Senior Manager.
A deep dive on some essential elements as fiscal, legal and customer data compliance to regulations in a context of rapidly evolving needs.
Deloitte speakers: Giovanni Faccioli, Fashion & Luxury Center of Excellence Leader, Cristina Pasi, Fashion & Luxury Strategy Expert, Ida Palombella, Legal Partner, Barbara Rossi, Tax Partner and Alessio Uva, Privacy and Data Protection Director.
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Next appointment will take place in June and will be entitled “Sustainability ESG Journey”.
Don't miss the entire serie of webinars, future topics will be:
- Sustainability ESG Journey
- Inorganic Growth
- Business Transformation.
Deloitte Fashion & Luxury of Excellence
F&L CoE is hosting a series of webinars with Deloitte Professionals aimed at inspiring conversation on topics that matter the most for organizations operating in the Fashion & Luxury Industry whilst helping them addressing their upcoming challenges.
The F&L CoE represents the landmark of Fashion and Luxury in Europe, leveraging on innovation, exclusive collaborations and information sharing throughout the entire Fashion and Luxury ecosystem.