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Autonomics in Business Process Outsourcing
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Autonomics can have multiple benefits–decoupling of business growth from labor requirements, and freeing human resources to focus on more innovative and value-added work.
For almost two decades, outsourcing served as a means for companies to standardize their non-core processes across geographies to promote operational efficiency. Autonomics offers a potential solution where technology replaces human resources to perform the outsourced work.
Autonomics has the potential to be a disruptor in the outsourcing industry, particularly altering the conventional approach to business process outsourcing. Stakeholders are waiting to witness how the large scale implementation of autonomics will pan out. It is important to remember that successful automation of complex services is as dependent on the orchestration of diverse initiatives and proper service delivery as on the technology itself.