Advertising, Marketing & Commerce

Experience is at the heart of the human condition. It’s how we learn. It’s how we learn. This is why truly elevating your brand message and experience requires an approach to campaigns and communications that’s more human-centric than ever before. Start by taking back control of your customer data, then using the web to deliver end-to-end customer acquisition, service and retention programs that increase marketing ROI. Discover how data-driven creative delivers emotional messaging to a more targeted audience. Develop customers for life with commerce experiences that elevate both the experience and the sale.

How we Deloitte help?

Creative Design and Innovation We combine storytelling, technology, design thinking and strategy in new and unexpected ways to craft impactful and immersive content, bold new ways of engaging with customers, and entirely new experiences. Design and innovation are core to what we do every day, differentiating both us and our clients as we help brands to elevate their approach to the human experience.

Advertising and Branding  We have the experience of working with marketing teams to bring powerful, brilliant, creative ideas to life. Through our relationships with our clients and mission critical projects, we build brands, launch new products and services, and help our clients acquire new customers. We deliver all of this using data and insights with the right creative approach, delivered through the right placement: digital advertising, social media marketing and more.

Digital Marketing We work with marketing leaders to plan the future of their marketing and advertising. We help them drive substantially increased and measurable value by enhancing their marketing and media operating models, processes, technology platforms, and their use of supporting 1st, 2nd, and 3rd party data, analytics, creative and content. Working closely with clients and brands, we help them more effectively engage with - and market to – a full spectrum of audiences and their existing customers.

Digital Commerce We help clients define and realise their long-term commercial growth strategy through implementation and operation of global B2C and B2B platforms. Our differentiated and competitive data-driven customer experience enables our clients to connect with their customers through commerce, driving meaningful, positive, and brand-building outcomes.

Customer Experience Platform Making use of the latest technology such as cloud, mobile, social and AI, Deloitte can help you unlock the customer-centric potential of digital transformation for your business. Together with Salesforce , we help organisations be at the forefront of the latest digital customer experience and in their efforts to achieve their business goals.

Key contacts

Ludwig Micallef

Ludwig Micallef


With over 13 years of experience working in the technology sector, Ludwig is responsible for Customer & Marketing service line within Deloitte’s Consulting Business in Malta. He specialises in sales, ... More