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Services

Customer & Applied Design

Whether your team is digitally savvy or just beginning to understand the importance of digital, Deloitte Malta Consulting specialists can help you evolve with new digital customer business models, offerings your customers will love, new digital experiences, and transformational end-to-end digital strategies.

Remember - To be a customer means to be human.

The Human Experience approach to the customer experience can transform the way you perceive and interact with your customers in every touch point through the customer journey. All the moments added up is your experience - Deloitte can help elevate your brand by bringing more moments into your experience, reflected in new and innovative offerings.

Think of it as adding emotional intelligence to the data-driven insights that inform your customer strategies. Just as digital technology has opened the door to connect with customers as individuals, our Digital team in Malta can help you enhance those personal connections with human-centred products, services, and experiences that engage and excite your customers, in all the ways they like - on-screen, voice, virtual and in person.

We will work with you to best use data, design, and creative assets, combining ethnographic insights with agile methodologies to envision, create, test and scale new offerings.

Even if your business is still finding its way in the digital world, our digital specialist can help you navigate a profitable path forward through customer understanding, new business models, incredible offerings your customers will crave, state-of-the-art experiences, and transformational, end-to-end digital strategies.

From discovery to delivery: Crafting the digital vision you need to compete

Explore additional resources

Millennials and beyond

Does a focus on millennials potentially masks the importance of other generations? Read what the research tells us.

A new age of digital storytelling

As technology often blurs the line between storyteller and listener, learn how can marketers use digital reality to their advantage.

Key contacts

Ludwig Micallef

Ludwig Micallef

Senior Manager

Ludwig is responsible for the project management of a number of projects for clients. He joined Deloitte Digital (formerly Alert Group) in 2007 as a software developer and was promoted to Project Mana... More

Claudine Cassar

Claudine Cassar

Consulting Leader

Claudine joined Deloitte in 2015 as part of the acquisition of the Alert Group - a leading player in the Maltese ICT sector, offering solutions to clients’ eBusiness requirements. The acquisition brou... More