Travel, Hospitality & Leisure

Delivering a premium customer experience

The market for travel, hospitality and leisure offerings is unique. Purchases are largely discretionary, and options are vast. Consumers have room to be choosy, and providers must adapt to meet with their changing demands and sensibilities. Today, maintaining customer loyalty requires excellence across multiple channels and points of delivery. This is where Deloitte’s Travel, Hospitality & Leisure (THL) professionals can help. With experience across a range of sectors–including hotels and resorts, restaurants and foodservice, aviation and transportation, sports, gaming and shipping–we offer the strategic, financial, operational, human capital, and IT solutions for our clients to be confident in the delivery of a premium customer experience.

Gaming services

Our Gaming team provides a unique global perspective and expertise on the industry that draws on our extensive experience of the European and international gaming industry. We serve leading organisations in both the traditional and online gaming market, from lotteries to casinos.

Clients get what they need and value most

  • Unmatched depth and breadth of capability.
  • Strong industry and micro-industry perspectives and solutions.
  • Global reach with a local presence and experience.
  • Priority and valued long-term relationships.
  • Private partnership structure and culture—promoting cross-collaboration and innovation; financial stability andopportunity.
  • Delivery of repeatable solutions—not typical in the pure play strategy firms.
  • Ability to remain solution agnostic—not typical in the technology or BPO-led firms.

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Moving the global travel industry forward

The global travel industry today has reached unprecedented size and momentum, as disposable incomes grow larger across the world. Although there are factors that make the industry vulnerable, the travel space continues to thrive in 2018. Investments in travel start-ups capable of offering novelty, data derived from emerging technologies, and employee engagement will elevate personalisation for consumers. How can these personalised interactions unlock a myriad of new revenue streams?

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Marketing intelligence

Market Intelligent Information is a key tool for the effective management of all business organisations. At Deloitte, we know you need more than a functional solution to your business problems - you need real industry insight.

Deloitte has been instrumental in providing reliable information for various sectors of the Maltese Economy such as Hotels, Language Travel, Gaming and Retail. Through its surveys and analysis, Deloitte supplies key information on sector performance and market trends.

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Conrad Cassar Torregiani

Conrad Cassar Torregiani

Tax Leader

Conrad Cassar Torregiani is the firm’s Tax leader, a role he took on in January 2020. Prior to this, Conrad has led the firm’s International Tax area of practice for over ten years. Conrad joined the ... More

Raphael Aloisio

Raphael Aloisio

Financial Advisory Leader

Raphael has been in public practice for over 40 years and has been with Deloitte since 1987. After seven years within Deloitte’s audit function, Raphael assumed responsibility for the firm’s financial... More