FSI Regulatory Talk Series

Session 5: FSI Conduct Risk

Monday, 25 March 2019 | 9.00 a.m. – 12.30 p.m.

There has been no shortage of well-publicised and highly damaging misconduct scandals within the global financial services industry over the past decade.

Conduct is a lens into the culture of organisations, and it says a lot when conduct failings seem to be widespread across several jurisdictions, cutting across financial services organisations and involving both the retail and wholesale sides of business.

Improving conduct within industry is an essential part of rebuilding trust and supporting future sustainable growth.

To provide you with a better understanding of the recent development in the Conduct Risk landscape, our Conduct Risk experts, Claire Miller, Saiful Adli Aziz and Timothy Tham will share their insights on market conduct problems and the best practices in both banking and insurance industries.  

Here’s what you can expect at the upcoming session:

Event details

Date Monday, 25 March 2019
Time 9:00 a.m. - 12:30 p.m.
Venue Deloitte Malaysia,
Meetpoint 4 and 5,
Level 9,
Menara LGB,
Taman Tun Dr. Ismail,
60000 Kuala Lumpur


Time Event
9:00 a.m. Registration
9:30 a.m. Welcome remarks
9:45 a.m. Credentials Sharing

Recent Market Conduct Problems
- Global and local regulatory landscape

Framework and Solutions
- How is conduct risk defined?
- What are the common behaviours in conduct risk?
- What do conduct risk programs/frameworks look like?
- What are the common implementation challenges?
- Is the use of analytics effective in monitoring conduct risk?

Market Conduct Best Practices
- Banking Industry
- Insurance Industry

- Claire Miller
- Saiful Adli Aziz
- Timothy Tham
11:45 a.m. Q&A session
12:00 p.m. Networking session
12.30 p.m. End

Registration details

  • To register for the session above, kindly click on your right.
  • This seminar is best suited for personnel working in Compliance, Risk Management, Operational Risk, Internal Audit and Customer Experience unit.
  • We are also delighted to extend this invitation to additional guests within your Board or C-suite.
  • Seats are limited and registration is on a first-come, first-served basis.
  • Registration closes on Monday, 18 March 2019.

For more information or for any further enquiries regarding the event, kindly contact:

Name Email Contact
Tommy Kung +603 7610 8393
Leong Ghai Jon +603 7610 7659
Tam Yew Han +603 7610 8033

Registration form

Session 5: Conduct Risk

Register now


Claire Miller
FSI Risk Advisory Senior Manager,
Deloitte Singapore

Claire is a Senior Manager in Deloitte’s Risk Advisory practice in Singapore. With over 11 years of experience serving clients in the Banking & Securities sector, she advises both global and national firms on issues related to Risk Management, Report Automation, and Strategy Development. Her main area of focus is in providing Conduct Risk solutions to banks, whether in response to a specific regulatory or legal requirement, or as a preventative measure to proactively strengthen risk management capabilities.

Saiful Adli Aziz
FSI Risk Advisory Senior Manager,
Deloitte Malaysia

Saiful has 10 years of experience in the Insurance industry. He started off his career with the Central Bank of Malaysia (BNM) as an Actuarial Analyst in the Insurance Supervision Department. He was responsible to supervise the Insurance and Takaful industries covering both Life and Non-Life sectors, especially in Valuation, Pricing, Regulation and Risk Management (Capital and Operational).

Prior to joining Deloitte, he served as an Actuarial Analyst at Willis Towers Watson, specialising in Reinsurance Pricing and Optimisation. He was involved with clients across South East Asia, and is familiar with the different regulations and requirements of each territory.

Timothy Tham
Risk Analytics Partner,
Deloitte Australia

Tim specialises in providing analytics solutions across Risk Advisory in Australia and Southeast Asia. He has 17 years experience in both professional practice and industry, including 5 years in the UK delivering analytics and internal audit services to clients. Tim joined Deloitte in 2002 and has worked for the Deloitte Sydney and London practices, as well as within the industry for ING, Westpac, and CBA. Prior to returning to Deloitte, Tim ran the Risk Analytics practice for a professionals services firm in London. Tim provides analytics solutions across multiple risk disciplines specialising in conduct risk, predictive risk, financial crime, and operational risk. He is also responsible for the Deloitte analytics delivery centre in Manila.


The organiser reserves the right to cancel and/or make changes to the programme, venue, speaker(s)/ facilitator(s) and/or topic(s) if warranted by circumstances beyond its control.