A design-led approach to business planning
Empathise, experiment, iterate and execute
In order to be a competitive and profitable business in long term, there is a growing need for organisations to seek new gateways of business thinking by applying new tools and methods to bring more value for customers.
Digital government contact centre
The future of government services
Looking towards the future of digital government services, the ideal contact centre of the future should be one that is completely unmanned, with the seamless integration of processes across all the relevant departments and citizen touchpoints.
The destination is always ahead
A three-step methodology was developed to offer a glimpse into the vast potential that an aggregated database repository, combined with predictive analytics abilities, can have for a central managing authority.
Tourism is an industry but, in many ways, it might be better described as an ecosystem. The players in this ecosystem include governments, tourism businesses, as well as a whole range of supporting industries which experience the direct and indirect, knock-on effects of tourism.
Digital Government Transformation
The Journey to Government’s Digital Transformation
Deloitte’s global survey includes responses from more than 1,200 government officials from over 70 countries and interviewed an additional 130 government leaders and digital experts to gain insight to the policies and practices affecting organizations’ “digital maturity.”
Predictive analytics in construction worksites
This report presents a methodology of a predictive analytics model developed for the Ministry of Manpower to identify high risk companies and target intervention areas to reduce the incidences of worksite injury in Singapore’s construction sector.
Shutting down fraud, waste, and abuse
Understanding Millennials in government
Delivering on Digital