Press releases

The Heart of Resilient Leadership Responding to COVID-19

KUALA LUMPUR, 20 March 2020 - The rapid global spread of COVID-19 has quickly eclipsed other recent epidemics in both size and scope. In addition to the deadly human toll and the disruption to millions of lives, the economic damage is already significant and far-reaching.

With reports of our first two COVID-19 casualties yesterday and a total of 673 confirmed cases, Malaysia joined the likes of Italy, Denmark, France, Iran, Israel, Spain and many more countries, in the recently announced ‘Restriction of Movement Order’. The order which will be in effect till the end of March will restrict the travel of the people, closing down non-essential establishments, and strict social distancing.

“These are times where companies are expected to do their best in ensuring their employees are protected, the companies business risks are identified, and supply chain disruptions caused by the efforts to contain the spread of COVID-19 are well managed, said Cheryl Khor, Deloitte’s Asia Pacific and Southeast Asia Operational Risk Leader. “What we’ve learned from the previous two epidemics is that immediate response to challenges and a steady cash flow in times like this, will help protect a company,” she added.

In the face of challenges and a yet uncertain set of risks, business leaders are rightly concerned about how their companies will be affected and what they have to do next. A resilient leader is defined by who they are, together with the 5 qualities they portray, and by what they do, along 3 lifecycle dimensions. Our experts suggest the specific actions resilient leaders can take within each dimension and across 6 business priorities.

In this latest findings, we also share a detailed look into the China case study, with learnings from leading companies in the Chinese market, as well as other regions. Learn specific steps that can help blunt the crisis’s impact—and enable your organisation to emerge stronger.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms and their affiliated entities are legally separate and independent entities. DTTL does not provide services to clients. Please see to learn more.

Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax & legal and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organisation”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at

Deloitte Asia Pacific Limited is a company limited by guarantee and a member firm of DTTL. Members of Deloitte Asia Pacific Limited and their related entities, each of which are separate and independent legal entities, provide services from more than 100 cities across the region, including Auckland, Bangkok, Beijing, Hanoi, Ho Chi Minh City, Hong Kong, Jakarta, Kuala Lumpur, Manila, Melbourne, Osaka, Shanghai, Singapore, Sydney, Taipei, Tokyo and Yangon.

© 2020 Deloitte Southeast Asia Ltd

Press Contact:

Samantha Yong
Marketing and Communications
+603 7624 3502

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