Why I am not receiving e-mails from Deloitte?

Add to whitelist

We are making every effort to make sure that the e-mail information you have ordered reaches the intended addressee. Below please find a description of the most frequent problems linked with receiving e-mail information from Deloitte.

Check if the e-mail is not blocked as SPAM

We send e-mails only if we have your consent for the transfer together with the scope of information to be transferred, but in some cases e-mails from Deloitte are erroneously classified as SPAM. It is the most common reason for non-delivery of (ordered bulletins, one-time passports required for registration) Deloitte e-mails. Such e-mails can be classified as SPAM either at the level of the mail server or at the level of the electronic mail.

Check whether the message from sender: Deloitte Romania has not been moved to the SPAM folder of your electronic mail. If so, it is recommended that you add the address to the list of safe senders (depending on the application it may be called: "white list", "safe senders", etc.) Below is a sample description of how to make this change in MS Outlook.

Check if the e-mail is not blocked by your mail server. Request your postmaster (as a rule it is a person from the IT department of your company) to add, as well as IP address: to the safe sender list.

Check if your name has been included in the subscription list

Another reason for non-delivery is lack of the relevant e-mail address in the subscription list (it is possible that our resources have mistakenly classified it as incorrect or non-existent). You can check the status, change or delete your subscription here.

Adding a safe user to MS Outlook 2007/2010 list

This is how you can add addresses to the safe sender list. If you use a different e-mail service, please check the help tab or user documentation:

1. In Tools menu click Options.

2. In Preferences under Mail click Junk E-mail.

3. Click Safe Senders List.

4. Click Add.

5. Enter and click OK.

Should you have any other problems, please contact us.