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Customer Engagement

Continuously strengthening customer relationships in sales, service and marketing using SAP Hybris technologies

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You probably already have heard that the back office is now the front office—with every transaction, interaction, and touchpoint in every channel now influencing the customer’s view of your business and your brand.

Reimagining customer engagement and your entire brand experience can help you future-proof your digital business—to address challenges proactively, adapt amid disruption, and keep pace with expectations.

But how can you effectively and confidently transform back-office systems to deliver a winning and consistent customer experience? Deloitte can help you deliver results and leverage SAP Hybris technology to get ahead of customer expectations, business disruption, and the competition.

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Dinu Bumbacea

Dinu Bumbacea

Consulting Partner-in-charge

A well-known expert in the Romanian consulting landscape, Dinu Bumbacea has an experience of over 24 years of which 17 as a partner. During his career, Dinu has coordinated numerous consulting project... More