Work Re-architected.

The executives in today’s world need to be more prepared for disruptions. They not only have to handle but also absorb the changes around them. Digital transformation comes to rescue the businesses and shockproof them from all the disruptions. So, for businesses to be able to succeed they must embrace the continuous flow of change. To handle the disruptions more effectively, the businesses, need three things:

  • Speed – As the value dissipates with time taken to respond
  • Scale – Embrace change across the whole organization
  • Insight – Data and insights are needed to assess the future trends and take action

The above can be achieved by leveraging the capabilities of Deloitte and ServiceNow which works by uniting technology and Human capabilities.

Digital experience anytime, anywhere

‘One-stop-shop’ for employees

Today’s workers expect an employee experience rivaling the digital interactions that are commonplace in their personal lives. By prioritizing work experience, companies can benefit from the productivity gains and innovations that result from a happy and more engaged workforce. A unified engagement platform brings efficiencies to an enterprise that transcend HR operations. This enables employees to have a ‘one-stop-shop’ for all transactions, whether it’s making a change to their tax withholding status or inquiring how to go on leave. Instead of having to enter data in multiple siloed systems or toggling back and forth between platforms to initiate specific cross-functional workflows, the system is smart enough to automate the proper handoffs and approvals across key financial, HR, facilities, IT, and other enterprise platforms. For this to work, the system must deliver a service layer that sits on top of existing HR and other systems. It must integrate and link to those systems to streamline cross-enterprise workflows and fully utilize the legacy system investments made by the company. The system should also be infused with HR transformation best practices and support operational reporting and analytics. In this way, organizations can establish optimal workflows and continuously improve outcomes by practicing a regular and rigorous regimen of measuring results.

Transforming the Financial Close Process

Freeing up capacity for better service

Finance organizations are challenged by a highly manual and resource-intensive financial close process that introduces operational risks and could erode employee morale. With an effective platform and consistent enterprise-wide processes in place, organizations can reduce unnecessary tasks and work smarter to increase confidence in financial results, while freeing up capacity for better service and a more satisfied workforce.

While ERP platforms are well equipped to house and handle massive amounts of financial data and transactions, they may be limited in their ability to transform customer interactions into GAAP-compliant financial records. To address the gap, many stakeholders in finance and other departments are required to participate in multiple handoffs to get data organized, which can be time consuming, inefficient, and error prone. The lack of standardized processes may result in duplication of effort, inconsistent controls, back-and-forth emails, and manual re-entry, creating bottlenecks.

Beyond its ability to streamline the financial close, FCA (Finance Close Automation) is also designed to provide transparency and enable self-service as it relates to audit and compliance reviews. Through automated controls and end-to-end process transparency, FCA can enhance process governance and drive greater accountability. It can also help reduce employee turnover and key person risk.

Streamlining supply chains and plants with workflow management

More efficient and responsive supply chains

Today’s just-in-time economy requires more efficient and responsive supply chains. There is no room for slow and inefficient processes that can lead to miscommunication, delays, or prolonged shutdowns. The pressure is on to create what many have come to think of as the factory of the future.Supply chains and plant workforces are often pushed to the limit by today's just-in-time landscape, making it hard to keep up using manual and ad hoc processes and communications. The modern supply chain requires a “platform of platforms” that coordinates people and systems to get the job done, on time and on budget. That kind of tight coordination won’t happen with slow, inefficient manual processes. What’s needed is a unified engagement platform that coordinates disparate systems across an enterprise and between organizations.With ServiceNow, plant managers, turnaround managers, field service workers, and back office employees benefit from a “single source of truth”—unified data—that helps them streamline processes and coordinate their efforts.

ServiceNow roles: Developer, Business Analyst, Tester, System Administrator, Process Consultant

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Marcus Williamson

Marcus Williamson

Managing Director | Deloitte ERDC

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