Customer & Marketing (C&M)


Customer & Marketing (C&M)

C&M houses 3 main areas: Customer Experience, Marketing and Commerce, and Digital Foundry and Operations. We offer end-to-end feature teams that deliver digital transformation and build large tech platforms for our customers, across the industry. Be it bespoke development or leveraging the latest front-end technologies, we turn vision into reality. Alongside engineers, we have mature Business Analysis and Delivery Management capabilities.

Customer Experience

Brings together leading advisory and delivery capabilities to create exceptional sales and service solutions for our clients.

Marketing & Commerce

Connects data insight with creativity to create amazing physical and digital experiences to market and sell on behalf of our clients, and to delight the humans they serve.

Digital Foundry & Operations

Running, maintaining, enhancing and innovating our clients most critical customer offerings on an ongoing basis – providing a set of services, products and/or solutions delivered as an extension to the clients’ organization.

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Emilia Dumitrescu

Emilia Dumitrescu

Customer and Marketing (C&M) Lead

Emilia brings 20 years of professional experience and has been with the Deloitte Technology Delivery Center since the business launched in Romania in 2016. She has led the C&M and CBO teams since Nove... More