Mystery Shopper Services
Brand Operations Services by Deloitte
We take on mystery shopping assignments that other companies shy away from. We are committed to investing the resources to be effective where others have failed. A lot of companies say they provide high-touch service. We really do.
For less complex customer-facing evaluations, our mystery shopping services can help you obtain consistent, objective, and actionable feedback on service delivery, sales team performance, product or service rollout, and more. Our hands-on, service-driven teams leverage leading practices from our brand inspection experience to focus on your specific needs and questions, enhance quality and consistency, deliver targeted feedback, and drive performance improvement.
Our account teams work with clients throughout the process, from the initial consultation to questions about scoring, standards interpretation, and follow-up action.
Secret shoppers are handpicked from an extensive database to match the specific requirements of your program.
Special secret shopper instructions, training, and multiple layers of quality control improve the consistency and accuracy of our data.
Customized scoring delivers targeted feedback on the points of service that drive meaningful connections with your customers.