Business Design and Configuration

Businesses face a convergence of internal and external forces, from increased regulation and disruptive competitors to huge shifts in technology, rapidly changing customer bases, and evolving workforce demographics and dynamics. Responding to these changes within the constraints of an existing operating model may no longer deliver the value required to thrive in today’s marketplace. Instead, companies need to re-examine their old operating models to align with strategic objectives to deliver competitive advantage and create sustained value.

Architecting the operating model of the future

Monitor Deloitte’s Business Design and Configuration practice works with organizations to validate their transformation ambition, identify and prioritize the capabilities required for success, and design the operating model to effectively deliver on the strategy. Serving as enterprise architects, we create the blueprint for how businesses can operate to deliver their strategy and develop the roadmap to help them get there. We help companies navigate and accelerate change by prioritizing focus areas that drive significant value. This often involves two important activities: communication of a new vision that translates strategy into action; and facilitation of upfront discussions to guide detailed process, organizational, and technology design.

Our approach is capability based, focused on delivering the set of processes enabled by people and technology required to differentiate our clients in the marketplace. Capability is the demonstrated, consistent capacity to perform against a desired objective. It is defined through its mission, insights, and governance and the combination of process, technology, and talent required to support it. We are experience led, with each member of our team having extensive, relevant industry knowledge as well as program, functional, and technical experience in architecting complex business transformations.

Business Design and Configuration Services

Validate the ambition. We develop a clear understanding of the who, what, and how of a client’s business, how that business is changing, and alternative futures that may impact the company’s business model. This can enable the client to operationalize an effective business downstream while remaining flexible and agile in changing markets.

Capability assessment and prioritization. We create industry-specific, client-tailored capability maps to evaluate a company’s current capabilities, identify which capabilities need to transform, prioritize those capabilities that differentiate the business—the distinctive and competitive capabilities versus those that are simply required—and devise a guide for future investment.

Capability design. We design a company’s future-state capabilities in the context of the vision and business model, by defining objectives, decision rights, and accountability. Then we incorporate metrics and incentives to reinforce the approach.

Operating model design. We develop new operating models, configuring the future-state capabilities in the structure of the business based on where and how the work is executed.

Road map and go-forward guidance. We translate the transformation strategy into an executable plan based on priority capabilities and develop a road map for implementing the new operating model.