Navigating the changing electronic communications landscape

Internal and external business communications are no longer limited to just email, with organisations now using a broad range of platforms, services, and formats, many of which fall within the scope of eComms. Market regulations often mandate that any communication, which may result in business activities, should be captured, retained, and ultimately, monitored for market and conduct risks. This now includes all messages (including the use of audio, video, images and emojis) sent across corporate collaboration platforms, mobile instant messaging and even social media.

At Deloitte, we have developed a comprehensive approach to helping clients understand their risks, evaluate the scope and scale of eComms platforms in operation and implement robust capture and monitoring frameworks to enable them to meet their obligations and mitigate the risk of transaction disputes. Click the image below to read about our eComms solutions: