Article

Tourism & Entertainment

The global hospitality sector has been hit hard by the COVID-19 crisis. Restaurants, hotels, casinos, and sporting venues have stood empty for months as governments and public health authorities acted to contain the spread of COVID-19. These organisations moved swiftly to manage the impact on their business, reducing costs, pivoting online, and more, until given the green light to reopen.

As we learn to adapt to living with COVID-19, authorities across the world have begun to reopen their economies, and the hospitality sector is gearing up to open their doors once again.

Understanding and responding to consumers’ changing behaviours will be essential to the recovery of the hospitality sector. Organisations will need to reimagine the customer experience and re-engage with customers to build and maintain their trust. At the same time, they will need to improve their operational agility and financial resilience to navigate the uncertainties of doing business in a world wracked by pandemic.

Global Mobile Consumer Survey─Southeast Asia edition

A brief snapshot of some of the insights that the survey has revealed about the consumption of mobile devices and services in Southeast Asia around four key themes: Digital and Over-The-Top; Customer experience; Devices and Internet of Things; and Network quality.

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GovLab report on Smart Tourism

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Opinion piece

How Budget 2022 can help the tourism and entertainment sectors

As we enter Year 3 of the COVID-19 pandemic, the tourism and entertainment sectors in Singapore are still struggling and the light at the end of the tunnel remains elusive. Find out how Budget 2022 can help the tourism and entertainment sectors through this opinion piece by James Walton and Ong Siok Peng, Leader and Tax Leader respectively for Deloitte Singapore’s Travel, Hospitality and Services Sector services.

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