The journey to government’s digital transformation

Government bodies seeking to make the transformation to digital are often hampered by cultures, processes, and skill sets that are out of step with a technologically advanced, citizen-centric era. How can they overcome these barriers?

In the coming decade, several factors—an aging population, the rise of Millennials, budget shortfalls, and ballooning entitlement spending—could reshape the way government delivers services. But the introduction of new digital technologies is likely to be the most important factor of all. Indeed, governments from Toronto to Seoul are in the midst of a historic (and frequently wrenching) transformation as they abandon analog operating models in favor of digital systems.

Truly transforming government through the power of digital technologies will be a journey. Deloitte surveyed more than 1,200 government officials from over 70 countries on digital transformation and interviewed another 140 public sector leaders and outside experts. Overwhelmingly, they reported that digital technologies are having a major impact on government: Three-fourths of the respondents stated that digital technologies are disrupting the public sector; nearly all (96 percent) characterized the impact on their domain as significant.

From the research emerged five factors shaping digital transformation: strategy, leadership, workforce skills, digital culture, and user focus. 

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