Viewing offline content

Limited functionality available

Dismiss
Deloitte Middle East
Annotations
  • Services

    What's New

    • Deloitte175

      Join us for a celebration of 175 years of making an impact that matters.

    • Building the Resilient Organization

      2021 Deloitte Global resilience report

    • 2020 Global Gender Impact Report

      A collection of Butterfly Effect stories highlighting how our Deloitte professionals are positively impacting the lives of women and girls around the world

    • Audit & Assurance

      • Assurance
    • Consulting

      • Strategy, Analytics and M&A
      • Customer and Marketing
      • Business Operations
      • Human Capital
      • Enterprise Technology & Performance
    • Financial Advisory

      • Mergers & Acquisitions
      • Forensic
      • Real Estate
      • Turnaround & Restructuring
    • Risk Advisory

      • Strategic & Reputation Risk
      • Regulatory Risk
      • Financial Risk
      • Operational Risk
      • Cyber Risk
    • Tax

      • Global Business Tax Services
      • Indirect Tax
      • Global Employer Services
    • Deloitte Private

      • Family Enterprise
    • Legal

    • Sustainability

  • Industries

    What's New

    • Deloitte perspectives

      Leadership perspectives from across the globe.

    • Deloitte Insights App

      Our thought leadership and Dow Jones news, now at your fingertips

    • Future of Mobility

      Learn how this new reality is coming together and what it will mean for you and your industry.

    • Consumer

      • Automotive
      • Consumer Products
      • Retail, Wholesale & Distribution
      • Transportation, Hospitality & Services
    • Energy, Resources & Industrials

      • Industrial Products & Construction
      • Mining & Metals
      • Oil, Gas & Chemicals
      • Power, Utilities & Renewables
    • Financial Services

      • Banking & Capital Markets
      • Insurance
      • Investment Management
      • Real Estate
    • Government & Public Services

      • Civil Government
      • Defense, Security & Justice
      • Health & Social Care
      • Transport
    • Life Sciences & Health Care

      • Health Care
      • Life Sciences
    • MENA Sovereign Wealth Funds

    • Technology, Media & Telecommunications

      • Technology
      • Telecommunications, Media & Entertainment
  • Insights

    Deloitte Insights

    What's New

    • Deloitte Insights Magazine

      Explore the latest issue now

    • Deloitte Insights app

      Go straight to smart with daily updates on your mobile device

    • Weekly economic update

      See what's happening this week and the impact on your business

    • Strategy

      • Business Strategy & Growth
      • Digital Transformation
      • Governance & Board
      • Innovation
      • Marketing & Sales
      • Private Enterprise
    • Economy & Society

      • Economy
      • Environmental, Social, & Governance
      • Health Equity
      • Trust
      • Mobility
    • Organization

      • Operations
      • Finance & Tax
      • Risk & Regulation
      • Supply Chain
      • Smart Manufacturing
    • People

      • Leadership
      • Talent & Work
      • Diversity, Equity, & Inclusion
    • Technology

      • Data & Analytics
      • Emerging Technologies
      • Technology Management
    • Industries

      • Consumer
      • Energy, Resources, & Industrials
      • Financial Services
      • Government & Public Services
      • Life Sciences & Health Care
      • Technology, Media, & Telecommunications
    • Spotlight

      • Deloitte Insights Magazine
      • Press Room Podcasts
      • Weekly Economic Update
      • COVID-19
      • Resilience
  • Careers

    What's New

    • Millennial Survey 2022

      Gen Zs and millennials are striving for balance and advocating for change.

    • Candidate Profile

      After applying for a job in this country, you can access/update your candidate profile at any time.

    • Job Search

    • Students

    • Experienced Hires

    • Executives

    • Life at Deloitte

    • Alumni

    • Diversity and Inclusion

  • XE-EN Location: XE-English  
  • Contact us
  • XE-EN Location: XE-English  
  • Contact us
    • Dashboard
    • Saved items
    • Content feed
    • Profile/Interests
    • Account settings

Welcome back

Still not a member? Join My Deloitte

Introduction

by Scott Buchholz, Bill Briggs
  • Save for later
  • Download
  • Share
    • Share on Facebook
    • Share on Twitter
    • Share on Linkedin
    • Share by email
Deloitte Insights
  • Strategy
    Strategy
    Strategy
    • Business Strategy & Growth
    • Digital Transformation
    • Governance & Board
    • Innovation
    • Marketing & Sales
    • Private Enterprise
  • Economy & Society
    Economy & Society
    Economy & Society
    • Economy
    • Environmental, Social, & Governance
    • Health Equity
    • Trust
    • Mobility
  • Organization
    Organization
    Organization
    • Operations
    • Finance & Tax
    • Risk & Regulation
    • Supply Chain
    • Smart Manufacturing
  • People
    People
    People
    • Leadership
    • Talent & Work
    • Diversity, Equity, & Inclusion
  • Technology
    Technology
    Technology
    • Data & Analytics
    • Emerging Technologies
    • Technology Management
  • Industries
    Industries
    Industries
    • Consumer
    • Energy, Resources, & Industrials
    • Financial Services
    • Government & Public Services
    • Life Sciences & Health Care
    • Tech, Media, & Telecom
  • Spotlight
    Spotlight
    Spotlight
    • Deloitte Insights Magazine
    • Press Room Podcasts
    • Weekly Economic Update
    • COVID-19
    • Resilience
    • XE-EN Location: XE-English  
    • Contact us
      • Dashboard
      • Saved items
      • Content feed
      • Profile/Interests
      • Account settings
    2 minute read 15 January 2020

    Introduction Tech Trends 2020

    2 minute read 15 January 2020
    • Scott Buchholz United States
    • Bill Briggs United States
    • Scott Buchholz United States
    • Bill Briggs United States
    • See more See more See less
      • Scott Buchholz United States
      • Bill Briggs United States
    • Save for later
    • Download
    • Share
      • Share on Facebook
      • Share on Twitter
      • Share on Linkedin
      • Share by email

    ​New breakthroughs promise emotionally intelligent interfaces and hyperintuitive cognitive capabilities. Can we architect systems that will both find the business value in tomorrow's tech trends and remain viable for decades?

    Coming soon: Tech Trends 2021

    Sign up to receive your copy of the report as soon as it publishes.

    In 2020, the next stage of digital’s evolution welcomes us with the promise of emotionally intelligent interfaces and hyperintuitive cognitive capabilities that will transform business in unpredictable ways. Yet as we prepare for the coming decade of disruptive change, we would be wise to remember an important point about yesteryear’s leading-edge innovations: Architects of the 1980s designed mainframe systems that continue to run and generate business value today. Sure, they’re outmoded by today’s standards, but how many of us will build systems that run for decades? And how’s that for a legacy?

    Learn more

    View Tech Trends 2020

    Download the Executive summary PDF

    Watch the video

    Create a custom PDF

    Go straight to smart. Download the Deloitte Insights and Dow Jones app

    Architecting for longevity and adaptability requires a deep understanding of both today’s realities and tomorrow’s possibilities. It requires an appreciation for the technology and market forces driving change. And finally, it requires a long-term commitment to focused and incremental progress.

    Against this backdrop, we present Tech Trends 2020, Deloitte’s 11th annual examination of the emerging technology trends that will affect your organization over the next 18 to 24 months. Several of this year’s trends are responses to persistent IT challenges. Others represent technology-specific dimensions of larger enterprise opportunities. All are poised to drive significant change.

    We begin Tech Trends 2020 with a timely update on the nine macro technology forces we examined in last year’s report. These forces—digital experience, analytics, cloud, core modernization, risk, the business of technology, digital reality, cognitive, and blockchain—form the technology foundation upon which organizations will build the future. This year’s update takes a fresh look at enterprise adoption of these macro forces and how they’re shaping the trends that we predict will disrupt businesses over the next 18 to 24 months. We also look at three technologies that will likely become macro forces in their own right: ambient experience, exponential intelligence, and quantum.

    In subsequent chapters, we discuss trends that, though grounded in today’s realities, will inform the way we work tomorrow. Our chapter on ethical technology and trust takes an in-depth look at how every aspect of an organization that is disrupted by technology becomes an opportunity to lose—or earn—the trust of customers, employees, and stakeholders. We follow with a discussion of human experience platforms that will enable tomorrow’s systems to understand context and sense human emotion to respond appropriately. Pioneering organizations are already exploring ways in which these platforms can meet the very human need for connection.

    Trends evolve in unexpected ways. And often, the most interesting opportunities happen at the places where they intersect. Several of this year’s trends represent fascinating combinations of macro forces and other technology advances. For instance, digital twins represents the culmination of modernized cores, advanced cognitive models, embedded sensors, and more—a recipe that is in itself a trend, even as it builds on evolving individual technologies.

    We hope Tech Trends 2020 offers the insights and inspiration you will need for the digital journey ahead. The road from today’s realities to tomorrow’s possibilities will be long and full of surprises, so dream big and architect accordingly.

    Acknowledgments

    Contributors

    Mukul Ahuja, Zillah Austin, Randall Ball, Sonali Ballal, Tushar Barman, Neal Batra, Jonathan Bauer, Mike Brinker, Randy Bush, Rachel Charlton, Sandy Cockrell, Allan Cook, Megan Cormier, Amit Desai, Anant Dinamani, Sean Donnelly, Matt Dortch, Deborshi Dutt, Karen Edelman, Michael Fancher, Frank Farrall, Jourdan Fenster, Bryan Funkhouser, Andy Garber, Haritha Ghatam, Cedric Goddevrind, Jim Guszcza, Maleeha Hamidi, Steve Hardy, Blythe Hurley, Lisa Iliff, Siva Kantamneni, Mary-Kate Lamis, Blair Kin, Kathy Klock, Yadhu Krishnan, Michael Licata, Mark Lillie, Veronica Lim, Mark Lipton, Kathy Lu, Adel Mamhikoff, Sean McClowry, JB McGinnis, Meghan McNally, Kellie Nuttall, Melissa Oberholster, Arun Perinkolam, Ajit Prabhu, Aparna Prusty, Mohan Rao, Hannah Rapp, Scott Rosenberger, Mac Segura-Cook, Preeti Shivpuri, Lisa Smith, Gordon Smith, Tim Smith, David Solis, Alok Soni, Patrick Tabor, Sonya Vasilieff, Aman Vij, Jerry Wen, Mark White, Drew Wilkins, Abhilash Yarala, Andreas Zachariou, and Jim Zhu.

    Research team

    Leads

    Cristin Doyle, Chris Hitchcock, Betsy Lukins, Dhruv Patel, Andrea Reiner, and Katrina Rudisel

    Team members

    Stephen Berg, Erica Cappon, Enoch Chang, Tony Chen, Ankush Dongre, Ben Drescher, Ahmed Elkheshin, Harsha Emani, Jordan Fox, Riya Gandhi, Dave Geyer, Maddie Gleason, April Goya, Adhor Gupta, Alex Jaime Rodriguez, Morgan Jameson, Solomon Kassa, Pedro Khoury-Diaz, Emeric Kossou, Dhir Kothari, Shuchun Liu, James McGrath, Hannan Mohammad, Spandana Narasimha Reddy, Gabby Sanders, Joey Scammerhorn, Kaivalya Shah, Deana Strain, Samuel Tart, Elizabeth Thompson, Samantha Topper, Kiran Vasudevan, Greg Waldrip, and Katrina Zdanowicz.

    Special thanks

    Mariahna Moore for gracefully accomplishing the impossible year after year, making it look easy, and ensuring we always follow the rules. Your standards for excellence continue to help Tech Trends live up to its potential. And your ability to stay cool, keep a firm hand on the tiller, and always have a plan for navigating the upcoming challenges is unmatched.

    Doug McWhirter for consistently developing deft, incisive prose out of copious streams of consciousness, innumerable interviews, reams of research, and stampedes of SMEs. Your wit, wisdom, and patience help make Tech Trends 2020 the research opus that it is.

    Dana Kublin for your talent of conjuring insightful visuals, intuitive infographics, and fascinating figures out of thin air and unclear descriptions. Your ability to talk us out of our crazy ideas and then show us an improved version of what we told you makes all the trends better.

    Stefanie Heng for your “gentle persistence” at managing the nonstop, day-to-day activities and always bringing a smile to everything you do. Your grace under pressure and your unflinching commitment to the project has enabled us to “get to done.”

    Caroline Brown, Tristen Click, and Linda Holland for your depth of craft, inspired creativity, and immense patience. Whether dealing with infographics, chapters, or interviews, your collective talents, attention to detail, and willingness to go the extra mile made Tech Trends better.

    Kaitlin Crenshaw, Natalie Martella, and Camilo Schrader for a fabulous freshman year. Your support as part of the Tech Trends family has been invaluable as you helped keep us on track for interview prep, secondary research, content reviews, designs, graphics, and more.

    Mitch Derman, Tracey Parry, and Tiffany Stronsky for continuing to advance our marketing, communications and PR game. Your willingness to question, push, and share your ideas have helped take our program up to eleven. Your efforts to get the right buzz in the right places at the right times is amazing.

    Laura Elias, Martina Jeune, and Faith Shea for an unbelievable impact on your first Tech Trends report. Thank you for bringing new ideas to the table and helping us push the boundaries of what we can accomplish.

    Amy Bergstrom, Matthew Budman, Sarah Jersild, Anoop K R, Emily Moreano, Joanie Pearson, and the entire Deloitte Insights team. Your amazing partnership on Tech Trends helps us reach new heights every year.

    Cover image by: Vasava 

    Topics in this article

    Tech Trends , Technology Industry , Technology , Technology, Media & Telecommunications , Technology Management

    Technology

    Today, business and technology are inextricably linked. And keeping pace with the emerging technology landscape can be difficult for even the most tech-savvy leaders. Deloitte can help. Our technology professionals have deep experience applying technologies to help you achieve your business goals.

    Learn more
    Get in touch
    Contact
    • Scott Buchholz
    • Emerging Technology research director and Government & Public Services chief technology officer
    • Deloitte Consulting LLP
    • sbuchholz@deloitte.com

    Download Subscribe

    Tech Trends 2020

    img Trending

    Macro technology forces

    Article 2 years ago
    img Trending

    Ethical technology and trust

    Article 2 years ago
    img Trending

    Finance and the future of IT

    Article 2 years ago
    img Trending

    Digital twins

    Article 2 years ago

    Explore the collection

    • Human experience platforms Article2 years ago
    • Architecture awakens Article2 years ago
    • Horizon next Article2 years ago
    • Executive summary Article2 years ago
    • Tech Trends 2020 Collection
    • Introduction Article2 years ago
    Scott Buchholz

    Scott Buchholz

    Managing Director | Deloitte Consulting LLP

    As a leader and visionary in new and emerging technologies, Scott Buchholz helps clients use technology to transform their organizations, missions and businesses. He works across industries to provide actionable advice and insights to use technology to improve performance, effectiveness, and efficiency. Scott serves as the national emerging tech research director for Deloitte Consulting. He also leads efforts in exploration of quantum computing and related technologies, working to solve customer challenges with these advanced technologies. In his role as CTO for Deloitte Consulting LLP’s Government and Public Services practice, he works with government clients to use technology to innovate in their operations, technology and mission delivery.

    • sbuchholz@deloitte.com
    • +1 571 814 7110
    Bill Briggs

    Bill Briggs

    Global CTO | Principal

    As chief technology officer, Bill Briggs helps clients anticipate the impact that emerging technologies may have on their business in the future and how to get there from the realities of today. He is responsible for research, eminence, and incubation of emerging technologies affecting clients’ businesses and shaping the future of Deloitte Consulting LLP’s technology-related services and offerings. Briggs also serves as executive sponsor of Deloitte’s CIO Program, offering CIOs and other technology executives insights and experiences to navigate the complex challenges they face in business and technology.

    • wbriggs@deloitte.com
    • +1 816 802 7350

    Share article highlights

    See something interesting? Simply select text and choose how to share it:

    Email a customized link that shows your highlighted text.
    Copy a customized link that shows your highlighted text.
    Copy your highlighted text.

    Introduction has been saved

    Introduction has been removed

    An Article Titled Introduction already exists in Saved items

     
    Forgot password

    To stay logged in, change your functional cookie settings.

    OR

    Social login not available on Microsoft Edge browser at this time.

    Connect Accounts

    Connect your social accounts

    This is the first time you have logged in with a social network.

    You have previously logged in with a different account. To link your accounts, please re-authenticate.

    Log in with an existing social network:

    To connect with your existing account, please enter your password:

    OR

    Log in with an existing site account:

    To connect with your existing account, please enter your password:

    Forgot password

    Subscribe

    to receive more business insights, analysis, and perspectives from Deloitte Insights
    ✓ Link copied to clipboard
    • Contact us
    • Search Jobs
    • Submit RFP
    Follow Deloitte Insights:
    Global office directory Office locations
    XE-EN Location: XE-English  
    About Deloitte
    • Newsroom
    • Deloitte events
    • Our blog collections
    • Press releases
    • Press contacts
    • Corporate Responsibility & Sustainability
    • Report an ethics complaint
    Services
    • Audit & Assurance
    • Consulting
    • Financial Advisory
    • Risk Advisory
    • Tax
    • Deloitte Private
    • Legal
    • Sustainability
    Industries
    • Consumer
    • Energy, Resources & Industrials
    • Financial Services
    • Government & Public Services
    • Life Sciences & Health Care
    • MENA Sovereign Wealth Funds
    • Technology, Media & Telecommunications
    Careers
    • Job Search
    • Students
    • Experienced Hires
    • Executives
    • Life at Deloitte
    • Alumni
    • Diversity and Inclusion
    • About Deloitte
    • About Deloitte in the Middle East
    • Privacy
    • Terms of use
    • Cookies
    • Avature Privacy

    © 2022. See Terms of Use for more information.

    Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see About Deloitte to learn more about our global network of member firms.