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Climate investments
Are FSIs fully invested in climate action? To help mitigate the effects of global warming, the financial services industry can play an integral role in bringing climate innovations and technologies to the world.
Data and analytics
The explosive growth in new forms of data should continue, unlocking greater, more customized market and customer insights and improving financial firms’ ability to manage risk. But financial services leaders should be mindful of the downsides and plan accordingly.
Product innovations
What’s in your portfolio? Next-generation technologies should impact retail and institutional clients across industries. Financial services firms can innovate product offerings and adjust business models to address new consumer and business demands and find growth opportunities.
Tech-enabled service
Financial services firms can leverage technology advancements, such as generative AI and robo-advice, to help lower costs, boost efficiency and productivity, become more inclusive, and deliver more valuable and personalized customer experiences.
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FSI Predictions is founded on exploratory research, discussions with Deloitte practice leaders and subject matter specialists, and proprietary data analysis by the Deloitte Center for Financial Services research team. We hope this new series sparks discussion and provides actionable insights for financial leaders and decision-makers.
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Discover the Center for Financial Services
The Deloitte Center for Financial Services, which supports the organization’s US Financial Services practice, provides insights and research to assist senior decision-makers within banks, capital markets firms, investment managers, insurance carriers, and real estate companies. The center comprises a group of professionals with a wide array of in-depth industry experience as well as cutting-edge research and analytical skills. Through our research, webinars, and other forms of engagement, we seek to be a trusted source for relevant, timely, and reliable insights.
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The future of the commercial banking industry
Finding a new compass to navigate the future
Macroeconomic forces and marketplace demands are fundamentally shifting the commercial banking industry. What should commercial banks do to redefine their future?
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Life and annuity insurers consider the path less traveled
Core-system modernization is becoming table stakes
Between digital advancements and the increasing availability of data, it’s time to revisit how technology is leveraged to drive growth and delight customers and agents.
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Advancing women leaders in the financial services industry
A 2023 update to the global assessment
More women have joined the highest levels of FSI leadership across regions. But progress has been slow. What steps can organizations take now to accelerate the path toward equity?
Explore our Within Reach C.A.R.E. frameworkAcknowledgments
Thank you to the following team members for their leadership in developing the research and analysis.
Contributors
Zachary Aron, Parul Bhargava, Mohak Bhuta, Scott Buchholz, Michelle Canaan, Matthew Carrier, Abhinav Chauhan, Sean Collins, Tim Coy, Kelly Cusick, Doug Dannemiller, Margaret Doyle, Sam Friedman (retired), Jill Gregorie, Sriram Gopalakrishnan, Samia Hazuria, Dishank Jain, Kristin Korzekwa, Dilip Krishna, Satish Lalchand, Jeff Loucks, Ricardo Martinez, Manish Motiani, Timothy Partridge, Kevin Richards, Richard Alan Rosenthal, David Schatsky, Colin Soutar, Duncan Stewart, Val Srinivas, Katerina Tzouganatos, Richa Wadhwani, and Jib Wilkinson
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FSI Predictions 2023