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23 Mar 2020
5 minute read

South African Telecommunications Sentiment Index 2020

Deloitte in Collaboration with BrandsEye

South African Telecommunications Sentiment Index 2020
1 MB PDF

 

The 2020 South African Telecoms Index conducted in partnership with BrandsEye has officially been released! Having tracked over two million social media posts on South Africa’s major telcos from 1 January to 31 December 2020, the report highlights an analysis on consumer sentiment.

The report focuses on consumer data and trends in the areas of online service analysis, COVID-19 impact on network quality in the eyes of the customer, pricing and affordability, and treating customers fairly.

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Key contacts

Shyam Ranchod

Africa TMT Digital Leader
+27 11 304 5356

Mark Joseph

Africa TMT Leader
+27(0) 11 304 5021

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