The power of automation is the power to reimagine the way organisations do things. Deloitte refers to this as the ‘Age of With’: a world where humans are aided and augmented by automation.
How work is done, and using which combination of human and artificial intelligence implies far-reaching change in the structure of our organisations. How ready are we for this?
In May 2019 Deloitte invited executives to take part in an online survey of their intelligent automation strategies and the impact on their workforces.
Over the next three years survey respondents expect intelligent automation to increase their workforce capacity by 27 per cent: equivalent to 2.4 million extra full time employees. This presents a significant opportunity to drive productivity and improve the human experience as roles are redesigned and work is made more meaningful.
Analysis of the survey data reveals that organisations adopting intelligent automation at scale have six distinguishing characteristics:
Those that are adopting intelligent automation at scale are those with a clear vision, strategy and approach to capturing value. They have approached automation as an enterprise-wide challenge and have established the new capabilities required. They are more likely to be combining automation technologies and are also much more likely to be thinking about how automation will assist and augment their workforce and broaden the scope of work that can be performed.
Organisations combining RPA and AI report higher increases in revenue as a result of their automations to date compared to those using RPA alone (8.5 per cent versus 2.9 per cent). They also achieve greater gains in workforce capacity both in the back office and their core business operations. It is clear that survey respondents believe they derive more economic benefit and improve their competitiveness by integrating AI and RPA rather than using RPA or AI in isolation.
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