Koen is leading the Digital Content Services market offering in Deloitte Consulting. With Digital Content Services, we help clients to integrate content into their business processes allowing them to go fully digital. We have lots of experience with OpenText software and its integration in enterprise applications like SAP S/4 HANA, SuccessFactors, SalesForce and SharePoint. Main domains of expertise relate to Document Management for Global Trade, Digital Personnel File, Digitalization for Plant Maintenance and Asset Management, paperless Order to Cash and Procure to Pay processes, Case Management and more generic Content Services and GDPR. With cloud-native content services, we help Clients to further digitalize and automate very specific content-centric use cases and so transform in an agile way.