Business Design and Configuration


Business Design and Configuration

We work with executives to identify, prioritize, and design the business capabilities that underpin their organization’s strategies, growth, and transformation.

Businesses face a convergence of challenges from internal and external forces: increased regulation, disruptive competitors, huge shifts in technology, rapidly changing customer bases, and evolving workforce demographics and dynamics, among others. Responding to these within the constraints of an existing operating model may no longer deliver the value that’s necessary to thrive in today’s marketplace. Companies need to re-align their operating models with strategic objectives if they intend to deliver competitive advantage and create sustained value.

Monitor Deloitte’s business design and configuration practice works with organizations to validate their transformation ambition, identify and prioritize the capabilities required for success, and design the operating model to effectively execute the strategy. Serving as enterprise architects, we create the blueprint for how businesses can operate to achieve their goals and we develop the plans to help them get there.

We help companies navigate and accelerate change by prioritizing focus areas that drive significant value. This often involves two important activities: communication of a new vision that translates strategy into action, and facilitation of upfront discussions to guide detailed process, organization, and technology design.

Our approach focuses on delivering a set of processes that differentiate our clients in the marketplace based on capabilities, and it is based on capabilities. A capability is a demonstrated, consistent capacity to perform a desired objective. It is defined through its mission, insights, and governance, and the combination of process, technology, and talent required to support it.


Each member of our team has extensive relevant industry knowledge as well as program, functional, and technical experience in planning complex business transformations.

Validate the ambition. We develop a clear understanding of the who, what, and how of a client’s business, how that business is changing, and how different futures may affect the company’s business model. This helps the client to operationalize an effective business downstream while remaining flexible and agile in changing markets.

Capability assessment and prioritization. We create industry-specific, client-tailored capability maps to evaluate a company’s current capabilities, identify which need to transform, prioritize those that differentiate the business—the distinctive and competitive capabilities versus those that are simply required—and devise a guide for future investment.

Capability design. We design a company’s future-state capabilities in the context of the vision and business model, by defining objectives, decision rights, and accountability. Then we incorporate metrics and incentives to reinforce the approach.

Operating model design. We develop new operating models, configuring the future-state capabilities in the structure of the business based on where and how the work is executed.

Road-map guidance. We translate the transformation strategy into an executable plan based on priority capabilities and develop a road map for implementing the new operating model.

Key contact

Gavin McTavish

Gavin McTavish

National Strategy & Business Design Leader

Gavin leads the National Strategy and Business Design practice as well as Monitor Deloitte Canada. He is also the global offering lead for Corporate and Business Unit Strategy, and is a member of Moni... More