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Risk Advisory | Senior Consultant
From connecting with the client in June 2019 to kicking off the first stage of project at end of August 2019, until the project delivered in December 2019 and introduced the digital transformation plan in early of January 2020, I am delighted to see my growth throughout the project and proud to give full play to my professional advantages to boost digital transformation and growth & innovation for clients.
Identify client's needs and boost its digital transformation
Our client is one of the market leaders in electronic technology industry. In our first meeting, we realized their needs in digital transformation due to increasing labor cost (in terms of recruitment, selection, training, etc.) under high turnover rate.
By understanding the business workflows, we targeted two cost reduction and efficiency enhancing models in project Phase 1, where operational efficiency has been immediately and significantly improved by 90%; estimated RMB125 has been saved daily per head as well. For Finance department, we built up a more automatic and accurate process on invoicing and regular exports/updates of financial statements. For HR department, we helped the client to reduce stress from increasing workload on recruitment and procurement via implementing automatic processes of information extraction from CVs, talent identification and prioritization, AI interviews and interview result generation, etc.
After showcasing our client the results of Phase 1, we has continued to explore the potential automation solutions in other functions so that to achieve its ultimate goal in digital transformation.
Break through traditional practices and develop innovative solutions
During implementation of digital solutions, we also found some issues such as irregular operations, human intervention, and low efficiency (e.g. lack of invoice verification in reimbursement process and lack of a unique identification code to facilitate auditing). Since the client has such traditional practices for many years, although it has spent a lot of time in follow-up inspection process, how to improve the efficiency innovatively hasn't been identified. Therefore, as a by-product of the digitalization project, we communicated with the client's process leader and system supplier, and eventually achieved process optimization and transformation: breaking through the traditional manual operation, combining system secondary development, automated robot (RPA), etc. to complete reconstruction of the original process; at the same time providing traceability for future auditing works.
In addition, I proposed to establish a Digital Center of Excellence during the weekly meeting with the client. The proposal was mainly based on my understanding of clients' needs, motivation and strengths to digital transformation. My proposal was recognized by Chief Information Officer and Chief Executive Officer. After we delivered the first phase, we introduced Digital Center of Excellence in Digitalization Achievement Exhibition to the staffs under the leadership of PIC and MIC. The service of establishing the Center is currently being discussed.